Insurance Customer Service Expert
1 month ago
This is a dynamic role within Prudential plc, where you will play a pivotal part in delivering exceptional customer service.
Responsibilities:- Provide expert information to customers regarding insurance products and services by referring to operation systems, guidelines, digitalization, and applications.
- Respond promptly and professionally to customer feedback to enhance their satisfaction.
- Support leaders in providing training to new staff and offer guidance on case handling through regular case sharing to elevate service standards.
- Maintain harmonious relationships with different functions/departments to optimize operational efficiency and effectiveness.
- Resolve customer dissatisfaction by providing timely and suitable solutions, alternatives, and reporting to supervisors.
- F7 or above qualification, accompanied by LOMA 280 & 290 certifications.
- Passed IIQE Paper I, III & V.
- A minimum of three years of experience in Customer Service Operations.
- Excellent command of English and Chinese (written and spoken), including Putonghua.
- Strong analytical and problem-solving skills.
- Able to work effectively with people from diverse backgrounds and possess strong interpersonal skills.
- Highly organized, self-motivated individual capable of meeting tight deadlines.
- Able to operate independently under pressure and handle difficult situations in a friendly manner.
- Customer-focused and results-oriented.
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Customer Service Delivery Expert
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Customer Service Specialist
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China AXA Group Full timeWe are a leading global insurer with presence in 54 markets and serving 105 million customers worldwide.About the RoleAs a Customer Service Specialist, you will be responsible for handling inbound enquiries from business partners, preparing quotations, and providing quality services and immediate assistance. You will also handle ad-hoc requests independently...
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Insurance Expert Consultant
2 months ago
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Insurance Product Expert
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full timeInsurance Product Expert At HSBC, we're committed to helping our customers achieve their financial goals. As an Insurance Product Expert, you'll play a critical role in providing expert advice and guidance to our customers on their insurance needs. The primary responsibilities of this role include: Managing individual insurance portfolios to ensure the...
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Insurance Solutions Expert
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full timeJob DescriptionCompany OverviewHSBC is a leading global banking and financial services organization with a long history of delivering innovative solutions to its customers. With a presence in over 80 countries, HSBC offers a wide range of products and services to individuals, businesses, and institutions.Role OverviewWe are seeking a highly skilled Insurance...
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Customer Service Solutions Expert
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Insurance Customer Service Ambassador
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Hong Kong, Central and Western District, Hong Kong SAR China FWD Life Insurance Corporation Full timeAbout FWD GroupFWD Group is a leading pan-Asian life insurance business with over 11 million customers across ten markets. The company has reached its tenth anniversary, with a focus on simplifying the insurance journey through innovative propositions and easy-to-understand products, supported by digital technology.As an Operational Risk Manager in Life...
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Insurance Customer Service Specialist
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Insurance Expert Advisor
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Hong Kong, Central and Western District, Hong Kong SAR China FWD Life Insurance Corporation Full timeAbout FWD Life Insurance CorporationFWD Life Insurance Corporation is a pioneering pan-Asian life insurance business with a strong presence in 10 markets, serving over 13 million customers. Established in 2013, our company is dedicated to revolutionizing the way people perceive insurance.Job DescriptionKey Responsibilities:Strategic Roadmap Leadership:...
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Insurance Customer Service Representative
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Prudential plc Full timeJob DescriptionAs a key member of our team, you will play a crucial role in delivering exceptional customer service and driving sales growth for Prudential's General Insurance Personal Lines products.Key Responsibilities: Handle customer and agent enquiries across various channels, including electronic platforms, inbound and outbound calls, and walk-in...
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Insurance Consultant | Fund Services Expert
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National Insurance Risk Management Expert
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Insurance Customer Service Representative
2 months ago
Hong Kong, Central and Western District, Hong Kong SAR China AXA Group Full timeKey ResponsibilitiesAs an Insurance Customer Service Representative at AXA Group, you will be responsible for handling inbound enquiries from Business Partners. This includes preparing quotations, providing quality services and immediate assistance, and handling ad hoc requests independently.RequirementsTo be successful in this role, you will need to have a...
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Customer Service Insurance Professional
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China The Cigna Group Full timeThe successful candidate will be responsible for handling various customer service functions through inbound and outbound regulated activities.Key Responsibilities:Preauthorize customer requests and healthcare provider communications, ensuring timely follow-up and accurate record keeping.Collaborate with internal teams, including billing and claims, to...
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Customer Service Expert with Competitive Salary
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China King Deux Search & Consulting Full timeJob Title: Customer Service Expert with Competitive SalaryKing Deux Search & Consulting is a leading executive search firm providing tailored talent solutions to the financial services and commerce sectors. We are dedicated to not only finding the ideal opportunity for our candidates but also leaving a lasting legacy beyond the hiring process.Stay up-to-date...
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Customer Service Expert
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Hong Kong, Central and Western District, Hong Kong SAR China YOOX NET-A-PORTER GROUP Full timeAt YOOX NET-A-PORTER GROUP, we're looking for a talented Premier Customer Service Advisor to join our global Operations team. As a key member of our team, you'll be responsible for delivering exceptional customer service and ensuring seamless shopping experiences across multiple channels.About the role:Utilize software to plan drivers' routing and ensure...
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Insurance Sales Expert for Wealth Management
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Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full timeWealth Sales Distribution OpportunitiesHang Seng Bank Limited is a leading financial institution in Hong Kong, committed to delivering exceptional service excellence and providing best-in-class products and services to our customers. Our success is driven by our talented team members, who play a vital role in enhancing our performance and shaping the future...
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Insurance Customer Service Representative
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Hong Kong, Central and Western District, Hong Kong SAR China AIA International Limited. Full timeAIA International Limited is at the forefront of creating a healthier, more sustainable future for everyone.Our ambition is to help a billion people live Healthier, Longer, Better Lives by 2030.To achieve this goal, we need ambitious individuals who believe in shaping the future and are driven to work with inspiring leaders.This role involves handling...