Insurance Customer Service Expert

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Prudential plc Full time
Job Description

This is a dynamic role within Prudential plc, where you will play a pivotal part in delivering exceptional customer service.

Responsibilities:
  • Provide expert information to customers regarding insurance products and services by referring to operation systems, guidelines, digitalization, and applications.
  • Respond promptly and professionally to customer feedback to enhance their satisfaction.
  • Support leaders in providing training to new staff and offer guidance on case handling through regular case sharing to elevate service standards.
  • Maintain harmonious relationships with different functions/departments to optimize operational efficiency and effectiveness.
  • Resolve customer dissatisfaction by providing timely and suitable solutions, alternatives, and reporting to supervisors.
Requirements:
  • F7 or above qualification, accompanied by LOMA 280 & 290 certifications.
  • Passed IIQE Paper I, III & V.
  • A minimum of three years of experience in Customer Service Operations.
  • Excellent command of English and Chinese (written and spoken), including Putonghua.
  • Strong analytical and problem-solving skills.
  • Able to work effectively with people from diverse backgrounds and possess strong interpersonal skills.
  • Highly organized, self-motivated individual capable of meeting tight deadlines.
  • Able to operate independently under pressure and handle difficult situations in a friendly manner.
  • Customer-focused and results-oriented.
Estimated Salary: HK$25,000 - HK$35,000 per month

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