Customer Service Expert
1 month ago
At YOOX NET-A-PORTER GROUP, we're looking for a talented Premier Customer Service Advisor to join our global Operations team. As a key member of our team, you'll be responsible for delivering exceptional customer service and ensuring seamless shopping experiences across multiple channels.
About the role:
- Utilize software to plan drivers' routing and ensure maximum cost-efficiency
- Process orders accurately and within agreed service levels
- Anticipate, identify, and resolve problems that could potentially delay deliveries
- Facilitate customers' delivery and return arrangements
- Handle customer inquiries, complaints, and follow up on orders via email and telephone
- Assist drivers on the run with instant support
- Cooperate with the Premier team and other teams to tackle challenging situations
- Collaborate with external courier services when necessary
- Perform ad-hoc duties assigned by your manager
Requirements:
- Exceptional customer service and communication skills
- Excellent time management skills and ability to meet strict deadlines
- Proficient computer and analytical skills
- Candidates with customer service experience are an advantage, but fresh graduates are also considered
What we offer:
- Competitive salary
- Performance bonus schemes
- Staff discount and exclusive sales
- MPF and voluntary contribution
- Multi-purpose insurance
- Rental Reimbursement Program
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