Customer Service Expert

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China YOOX NET-A-PORTER GROUP Full time

At YOOX NET-A-PORTER GROUP, we're looking for a talented Premier Customer Service Advisor to join our global Operations team. As a key member of our team, you'll be responsible for delivering exceptional customer service and ensuring seamless shopping experiences across multiple channels.

About the role:

  • Utilize software to plan drivers' routing and ensure maximum cost-efficiency
  • Process orders accurately and within agreed service levels
  • Anticipate, identify, and resolve problems that could potentially delay deliveries
  • Facilitate customers' delivery and return arrangements
  • Handle customer inquiries, complaints, and follow up on orders via email and telephone
  • Assist drivers on the run with instant support
  • Cooperate with the Premier team and other teams to tackle challenging situations
  • Collaborate with external courier services when necessary
  • Perform ad-hoc duties assigned by your manager

Requirements:

  • Exceptional customer service and communication skills
  • Excellent time management skills and ability to meet strict deadlines
  • Proficient computer and analytical skills
  • Candidates with customer service experience are an advantage, but fresh graduates are also considered

What we offer:

  • Competitive salary
  • Performance bonus schemes
  • Staff discount and exclusive sales
  • MPF and voluntary contribution
  • Multi-purpose insurance
  • Rental Reimbursement Program


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