Customer Relationship Expert
1 month ago
About Us
Van Cleef & Arpels is a renowned luxury retailer with a rich history and commitment to excellence.
We are seeking a highly skilled Customer Relationship Expert to join our team in Hong Kong and Macau.
Salary
The estimated salary for this position is HK$60,000 - HK$80,000 per month, depending on experience.
Job Description
As a Customer Relationship Expert, you will be responsible for handling client inquiries, providing solutions to increase client satisfaction, and building lasting relationships with customers.
You will work closely with the Online Retail Manager, HK & Macau, to drive sales through professional and courteous client interactions.
Key responsibilities include:
- Handling and solving client inquiries through phone and email.
- Providing written responses to customers' inquiries via email, chat, and social media.
- Building lasting relationships with customers by delivering first-call resolutions and taking ownership of every scenario.
- Driving sales through professional and courteous client interactions.
- Knowing Maison's products & History to confidently provide advice to customers regarding creations and the history of VCA.
Required Skills and Qualifications
To succeed in this role, you will need:
- Experience in contact center/customer service, retail, or e-commerce.
- Excellent communication and problem-solving skills.
- Proficiency in English and Chinese.
Benefits
We offer a competitive compensation package, including a monthly salary range of HK$60,000 - HK$80,000, depending on experience.
Others
If you are interested in joining our team and contributing to the growth of Van Cleef & Arpels, please submit your application online. Our HR team will review your profile and contact you if we believe you are a good match for this role.
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