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Customer Relationship Development Specialist

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

Unlock Your Potential with Hang Seng Bank

Hang Seng is committed to delivering exceptional service. As a key player in our efforts to drive performance and customer satisfaction, we're seeking high-calibre professionals to join our Customer Contact Centre as Assistant Customer Relationship Managers.

About the Role

  • Liaise with internal counterparts to resolve operational issues and customer complaints
  • Collaborate with other departments to conduct case investigations and ensure timely submission of investigation reports
  • Identify areas for improving operational effectiveness and customer satisfaction, and implement remedial actions with relevant departments
  • Model superior customer service by building long-term relationships with customers, driving recommendations, and delivering growth
  • Participate in ad-hoc projects and assignments as instructed by superiors

Requirements

  • University degree/diploma in a related field with relevant experience and professional qualifications
  • At least 2 years of banking experience in general banking, card, and personal lending products, with customer service experience and complaint handling skills
  • Understanding of both general banking and card products preferred
  • Excellent interpersonal, communication, and presentation skills, along with analytical mind and problem-solving abilities
  • Consistently achieved objectives set and taken action to improve performance
  • Fluent English and Chinese language skills are essential
  • Strong sense of ownership and servicing mindset to deliver efficient and effective customer service processes
  • Proficiency in computer systems, including Microsoft Word and Excel

About Us

Hang Seng Bank offers a dynamic working environment, career development opportunities, and competitive compensation packages. We strive to attract and retain top talent by providing a supportive and inclusive workplace culture.

Your Career Path

We estimate the annual salary for this role to be around HKD 400,000 - 600,000, depending on your experience and qualifications. As you grow with us, you'll have opportunities to take on new challenges and advance your career within the bank.