Customer Relationship Development Specialist
4 days ago
Unlock Your Potential with Hang Seng Bank
Hang Seng is committed to delivering exceptional service. As a key player in our efforts to drive performance and customer satisfaction, we're seeking high-calibre professionals to join our Customer Contact Centre as Assistant Customer Relationship Managers.
About the Role
- Liaise with internal counterparts to resolve operational issues and customer complaints
- Collaborate with other departments to conduct case investigations and ensure timely submission of investigation reports
- Identify areas for improving operational effectiveness and customer satisfaction, and implement remedial actions with relevant departments
- Model superior customer service by building long-term relationships with customers, driving recommendations, and delivering growth
- Participate in ad-hoc projects and assignments as instructed by superiors
Requirements
- University degree/diploma in a related field with relevant experience and professional qualifications
- At least 2 years of banking experience in general banking, card, and personal lending products, with customer service experience and complaint handling skills
- Understanding of both general banking and card products preferred
- Excellent interpersonal, communication, and presentation skills, along with analytical mind and problem-solving abilities
- Consistently achieved objectives set and taken action to improve performance
- Fluent English and Chinese language skills are essential
- Strong sense of ownership and servicing mindset to deliver efficient and effective customer service processes
- Proficiency in computer systems, including Microsoft Word and Excel
About Us
Hang Seng Bank offers a dynamic working environment, career development opportunities, and competitive compensation packages. We strive to attract and retain top talent by providing a supportive and inclusive workplace culture.
Your Career Path
We estimate the annual salary for this role to be around HKD 400,000 - 600,000, depending on your experience and qualifications. As you grow with us, you'll have opportunities to take on new challenges and advance your career within the bank.
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