Customer Relationship Manager
1 month ago
Hang Seng Bank is seeking a highly motivated Customer Relationship Manager to lead and supervise a team in addressing and resolving customer feedback, including complaints, compliments, and suggestions. This role requires a strong leadership background, excellent communication and interpersonal skills, and the ability to analyze customer feedback to identify areas for improvement.
Key Responsibilities:
- Lead and supervise a team to address and resolve customer feedback in a professional and timely manner
- Liaise with other departments to conduct case investigations and ensure investigation reports are submitted on time
- Provide guidance and support to team members to ensure accurate and consistent handling of customer complaints and comments
- Collect and analyze customer feedback to identify areas for improving operational effectiveness and customer satisfaction
- Participate in ad-hoc projects and assignments as instructed by superiors
Requirements:
- Degree holder or above in Business Administration, Bilingual Studies, or related disciplines
- At least 5 years of banking experience in Card and Personal Lending products, with complaint handling role
- Excellent command of written and spoken English and Chinese is a must
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