Customer Service Solutions Expert

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China HKT Full time

About HKT: As a leading telecommunications service provider, HKT is committed to delivering exceptional customer experiences through innovative solutions and services.

Salary Information: This role comes with a competitive salary range of HKD 60,000 - HKD 80,000 per month, depending on experience.

Job Summary: We are seeking a skilled Customer Service Solutions Expert to support our corporate customers' unified communication needs. The successful candidate will be responsible for deploying and maintaining various solutions, including Unified Communication (UC) and Cloud UC services.

Key Responsibilities:

  • Deploy and maintain UC and Cloud UC solutions for corporate customers
  • Provide pre-sales support, technical consultation, and proof-of-concept services
  • Collaborate with internal teams to integrate contact center and Automatic Call Distribution (ACD) solutions

Requirements: To excel in this role, you should have a Higher Diploma or above in an IT-related discipline and at least 5 years of experience in supporting Unified Communications. You must also possess strong English and Chinese communication skills, be able to work under pressure, and demonstrate a willingness to take on new challenges.

What We Offer: As a valued member of our team, you can expect a comprehensive benefits package, including 14-16 days annual leave, 17 days public holidays, birthday leave, and extra leaves for special occasions. You will also receive MPF/ORSO contribution, scholarship opportunities for further studies, life insurance, medical benefits, family health benefits, dental benefits, staff discount, and free access to company amenities.



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