Customer Service Operations Manager
1 week ago
NexusSearch International Limited Job Description
">Job Title: Customer Service Operations Manager - Financial Services Expert
About the Role:
">We are seeking an experienced Customer Service Operations Manager to join our team at NexusSearch International Limited. This is a fantastic opportunity to take your career to the next level and work with a dynamic organization in the financial services industry.
Responsibilities:
">The successful candidate will be responsible for handling all types of banking, credit, and investment inquiries via phone, chat, and email channels. You will also be responsible for managing social media inbox, handling escalation cases, and supporting training, coaching, and sharing best practices with new joiners.
You will be expected to provide feedback and suggestions to increase efficiency within the customer service team, escalate ad-hoc incidents, and propose appropriate actions to the management team. Additionally, you will be responsible for tasks assigned based on business needs.
Requirements:
">To be successful in this role, you will need a Higher Diploma or above and at least 3 years of experience in contact center operations, preferably in the financial services industry. You must have knowledge of major retail banking products, especially unsecured lending and investment.
You should possess a customer-centric mindset, excellent communication skills, and fluency in English and Cantonese. Proficiency in written and spoken Chinese is essential. You should also be able to work effectively under pressure, prioritize tasks, and manage time efficiently.
A valid Type 1 HKSI license is mandatory. We will consider candidates with less experience as Customer Care Officers (INV).
Salary:
">The estimated salary for this role is $HKD 50,000 - 70,000 per month, depending on experience.
Benefits:
">In addition to a competitive salary, we offer a range of benefits, including medical insurance, retirement plan, and professional development opportunities.
About NexusSearch International Limited:
">NexusSearch International Limited is a leading provider of recruitment services in Hong Kong. We specialize in connecting top talent with exciting job opportunities in various industries.
Contact Information:
">Please submit your application through our website.
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