Customer Service Operations Coordinator

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China CEVA Logistics Full time

Key Responsibilities:

  • Maintain warehouse management systems on a daily basis to ensure smooth operations.
  • Collaborate closely with the operations team in the warehouse to achieve common goals.
  • Provide excellent customer service by responding to customer inquiries in a timely and professional manner.
  • Coordinate the work of other customer service personnel to ensure seamless communication.
  • Exercise good control over delivery from suppliers to meet customer demands.
  • Develop a strong working relationship with warehouse staff and other internal departments to ensure efficient communication and coordination.
  • Enter correct information into the system to maintain accurate records.

Requirements:

  • HKCEE / HKALE / HKDSE / Diploma or Degree holder in Logistics or related disciplines.
  • At least 3 years of experience in handling customer correspondence and customer relations in the logistics field.
  • Self-motivated, proactive team player with a willingness to learn and take on new challenges.
  • Dynamic and customer-driven with strong communication and interpersonal skills.
  • Able to work independently under pressure and in a warehouse environment.
  • High proficiency in MS Office applications.
  • Excellent command of both spoken and written English and Mandarin.
  • Immediate availability is preferred.


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