Customer Service Operations Manager

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China E-job agency limited Full time

Are you looking for a challenging role in logistics? E-job agency limited is seeking a Customer Service Assistant Manager to join our team. The successful candidate will be responsible for handling e-commerce shipments, coordinating air export/import operations, and maintaining effective communication with customers and overseas agents.

This is an excellent opportunity to work with a Japanese logistics company that provides domestic and international removal services. Our client operates in Hong Kong and has a strong presence in the region.

The ideal candidate should have at least 3 years of relevant experience in air freight forwarding and express, as well as excellent communication skills. Native Cantonese speakers with proficiency in written and verbal English and Mandarin are highly preferred.

Responsibilities include:

  • Mainly handle e-commerce shipments, receive orders, and handle general inquiries from customers by phone and email
  • Coordinate and support air export/import operation, sales section as per standard operation procedure
  • Maintain effective communication with customer and overseas agent (mainly group branch in Japan)
  • Enter data and prepare documentation for courier, air export/import shipment

In addition to your technical skills, we are looking for someone who can work effectively in a team environment and communicate clearly with colleagues and clients.

We offer a competitive salary package, including discretionary bonus, medical scheme, OT pay, and annual leave. Based on industry standards, we estimate the salary range for this position to be between HKD 45,000 to HKD 60,000 per month, depending on qualifications and experience.

If you are a motivated and experienced professional looking for a new challenge, please apply now.



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