Customer Service Ambassador
1 month ago
Why TDCX?
- Competitive remuneration packages and incentives
- Comprehensive benefits and insurance coverage
- State-of-the-art workspaces and facilities
- Engaging team activities and recognition programs
- Strong learning and development programs for career growth
- A supportive culture for growth and development
- Easy access to public transportation
- Flexible working arrangements
- Expert coaching and mentoring
- Award-winning global company
Key Responsibilities:
- Deliver exceptional customer support through various channels
- Identify customer needs, research issues, and provide tailored solutions
- Ensure first contact resolution and follow-up with internal teams
- Provide constructive feedback to enhance workflow and customer experience
- Build sustainable relationships and engage customers
- Perform other duties as assigned to ensure quality service standards
Requirements:
- Diploma or higher in any field
- Minimum 2 years of experience in a related field (fresh graduates encouraged)
- Strong time management and motivation skills
- Ability to multitask and tailor responses to customer needs
- Excellent communication, listening, and phone etiquette skills
- Proficiency in English and the language of the supporting market
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