Customer Service Insurance Professional

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China The Cigna Group Full time

The successful candidate will be responsible for handling various customer service functions through inbound and outbound regulated activities.

Key Responsibilities:

  • Preauthorize customer requests and healthcare provider communications, ensuring timely follow-up and accurate record keeping.
  • Collaborate with internal teams, including billing and claims, to facilitate seamless payment processes.
  • Stay up-to-date on insurance plans, policies, and procedures to provide accurate information and guidance to customers.
  • Escalate and resolve customer complaints, demonstrating empathy, problem-solving skills, and a commitment to customer satisfaction.
  • Provide administrative support, including report generation and correspondence.
  • Contribute to the development of customer-facing projects, such as the customer portal.
  • Perform ad-hoc tasks assigned by management.

Required Qualifications:

  • A tertiary education degree with at least 5 years of customer service experience, preferably in the insurance industry.
  • Experience handling Employee Benefits/Group Operations Hotline is preferred.
  • IIQE Paper 1 and 2 certification or equivalent.
  • Eligibility for license registration with the Insurance Authority.
  • Excellent English, Cantonese, and Mandarin language skills.
  • Proficiency in MS Office applications and English word processing.
  • A strong customer-centric mindset with excellent communication and interpersonal skills.
  • A flexible and adaptable team player who can work varied shifts and weekends.

About The Cigna Group:

Cigna Healthcare, a division of The Cigna Group, is dedicated to empowering customers through the healthcare system, providing them with the information and resources needed to make informed decisions about their health and well-being.



  • Hong Kong, Central and Western District, Hong Kong SAR China FWD Life Insurance Corporation Full time

    About FWD Life Insurance CorporationFWD Life Insurance Corporation is a leading pan-Asian life insurance business, dedicated to making the insurance journey simpler, faster and smoother for its customers.The company is focused on delivering innovative insurance solutions and easy-to-understand products, supported by digital technology. Through its...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Cigna Group Full time

    The Customer Service Professional will be responsible for delivering exceptional customer experiences through various regulated activities. The ideal candidate will be analytical-minded, dedicated, and customer-focused, with a strong desire for development in the insurance field.Key Responsibilities: Handle preauthorization requests from customers and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Prudential plc Full time

    About the RoleAs a Customer Service Professional at Prudential, you will play a vital role in providing exceptional service to our customers. This is an exciting opportunity to join a dynamic team and make a real impact.Job ResponsibilitiesProcess customer enquiries and concerns in a timely and professional mannerProvide accurate information on insurance...


  • Hong Kong, Central and Western District, Hong Kong SAR China Prudential plc Full time

    At Prudential, we are committed to delivering exceptional customer service and protecting our customers' futures. As a Service Professional, you will be the face of our company, providing best-in-class service to our customers via hotline. Your primary responsibility will be to handle and resolve customer enquiries and requests on life and health insurance...


  • Hong Kong, Central and Western District, Hong Kong SAR China AXA Group Full time

    Job DescriptionWe are seeking a highly skilled Customer Service Professional to join our team as a Life Insurance Specialist. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues in a timely and professional manner.


  • Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Full time

    Job OverviewWe are seeking a skilled Customer Service Representative to join our team at Zurich Insurance Company. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through phone and email inquiries.Key ResponsibilitiesProvide professional customer service to customers in a timely and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Full time

    At Zurich Insurance Company, we are seeking a Customer Service Delivery Expert to join our team in Hong Kong. In this role, you will be responsible for providing professional customer service to enquiries on products/policies/claims of General Insurance by phone and/or email.About the JobThe successful candidate will maintain our high standards of customer...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bupa Full time

    Job ResponsibilitiesDeliver exceptional customer service to Bupa's VIP clients, ensuring timely and professional interactions.Effectively address customer inquiries, resolving issues and maintaining high-quality service standards.Build and maintain strong relationships with customers through regular courtesy calls, enhancing customer satisfaction.Collect,...


  • Hong Kong, Central and Western District, Hong Kong SAR China AIA International Limited. Full time

    AIA International Limited seeks a dedicated Senior Insurance Service Professional to provide exceptional customer service and group policy administration services to our esteemed clients.About the RoleThis is an exciting opportunity for a results-driven professional to join our team and contribute to our mission of helping customers live Healthier, Longer,...


  • Hong Kong, Central and Western District, Hong Kong SAR China Prudential plc Full time

    Job DescriptionAs a key member of our team, you will play a crucial role in delivering exceptional customer service and driving sales growth for Prudential's General Insurance Personal Lines products.Key Responsibilities: Handle customer and agent enquiries across various channels, including electronic platforms, inbound and outbound calls, and walk-in...


  • Hong Kong, Central and Western District, Hong Kong SAR China Prudential plc Full time

    At Prudential, we're committed to being partners for every life and protectors for every future. Our purpose drives everything we do, creating a culture of diversity and inclusion for our people, customers, and partners. We empower our team members to excel in their roles and make a meaningful impact on the business. In this role, you'll deliver exceptional...


  • Hong Kong, Central and Western District, Hong Kong SAR China HKT Full time

    About the Role:We are seeking a highly skilled and customer-focused Customer Service Officer to join our team at HKT. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries and issues in a timely and professional manner.Key Responsibilities:Handle inbound and written...


  • Hong Kong, Central and Western District, Hong Kong SAR China Prudential plc Full time

    Job DescriptionThis is a dynamic role within Prudential plc, where you will play a pivotal part in delivering exceptional customer service.Responsibilities:Provide expert information to customers regarding insurance products and services by referring to operation systems, guidelines, digitalization, and applications.Respond promptly and professionally to...


  • Hong Kong, Central and Western District, Hong Kong SAR China AXA Group Full time

    Key ResponsibilitiesAs an Insurance Customer Service Representative at AXA Group, you will be responsible for handling inbound enquiries from Business Partners. This includes preparing quotations, providing quality services and immediate assistance, and handling ad hoc requests independently.RequirementsTo be successful in this role, you will need to have a...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Company OverviewHang Seng Bank is committed to delivering exceptional service excellence, leveraging the skills and expertise of its people to drive performance and customer satisfaction.About the RoleWe are seeking a highly skilled Senior Customer Service Officer to join our Phone Banking team. As a key member of the team, you will be responsible for...


  • Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Full time

    About the RoleWe are seeking an experienced Strategic Partnership Manager to lead our insurance and financial services partnerships in Hong Kong. This is a unique opportunity to drive business growth and develop strong relationships with distribution partners.Key ResponsibilitiesManage the account management of distribution partners for Life Business in Hong...


  • Hong Kong, Central and Western District, Hong Kong SAR China King Deux Search & Consulting Full time

    About King Deux Search & Consulting">We are a specialized executive search firm offering bespoke talent solutions in financial services and commerce. Our commitment extends beyond finding the right opportunity for our candidates to leaving a lasting legacy.Stay updated on industry news and get your career consultation scheduled at kingdeux.comAbout Your...


  • Hong Kong, Central and Western District, Hong Kong SAR China AIA International Limited. Full time

    AIA International Limited is at the forefront of creating a healthier, more sustainable future for everyone.Our ambition is to help a billion people live Healthier, Longer, Better Lives by 2030.To achieve this goal, we need ambitious individuals who believe in shaping the future and are driven to work with inspiring leaders.This role involves handling...


  • Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Bank Full time

    Main Responsibilities:Deliver exceptional customer service and support to ensure customer satisfaction and loyalty.Develop and execute sales strategies to drive growth in general insurance business through inbound and outbound calls.Maintain high standards of customer service and ensure excellent service levels.Provide assistance and operational support to...


  • Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Financial Group Full time

    About Dah Sing Financial GroupOverviewThe Dah Sing Financial Group is a leading financial services organization in Hong Kong, offering banking, insurance, and related services through its extensive network of over 70 branches in Hong Kong, Macau, and Mainland China.Job DescriptionThis role involves providing proactive service to walk-in customers, conducting...