Customer Service Insurance Professional
4 days ago
The successful candidate will be responsible for handling various customer service functions through inbound and outbound regulated activities.
Key Responsibilities:
- Preauthorize customer requests and healthcare provider communications, ensuring timely follow-up and accurate record keeping.
- Collaborate with internal teams, including billing and claims, to facilitate seamless payment processes.
- Stay up-to-date on insurance plans, policies, and procedures to provide accurate information and guidance to customers.
- Escalate and resolve customer complaints, demonstrating empathy, problem-solving skills, and a commitment to customer satisfaction.
- Provide administrative support, including report generation and correspondence.
- Contribute to the development of customer-facing projects, such as the customer portal.
- Perform ad-hoc tasks assigned by management.
Required Qualifications:
- A tertiary education degree with at least 5 years of customer service experience, preferably in the insurance industry.
- Experience handling Employee Benefits/Group Operations Hotline is preferred.
- IIQE Paper 1 and 2 certification or equivalent.
- Eligibility for license registration with the Insurance Authority.
- Excellent English, Cantonese, and Mandarin language skills.
- Proficiency in MS Office applications and English word processing.
- A strong customer-centric mindset with excellent communication and interpersonal skills.
- A flexible and adaptable team player who can work varied shifts and weekends.
About The Cigna Group:
Cigna Healthcare, a division of The Cigna Group, is dedicated to empowering customers through the healthcare system, providing them with the information and resources needed to make informed decisions about their health and well-being.
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