Customer Service Representative, Insurance
3 weeks ago
About the Role:
We are seeking a highly skilled and customer-focused Customer Service Officer to join our team at HKT. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries and issues in a timely and professional manner.
Key Responsibilities:
- Handle inbound and written inquiries from customers regarding policy application status, product information, claims issues, and other related matters.
- Work closely with internal and external parties to ensure timely and professional service to customers.
- Independently handle and resolve problem cases, providing solutions that meet customer needs.
- Conduct administrative tasks and provide customer service support, including after-sales service, data input, and documentations.
- Contribute to UAT related to new projects, system enhancements, or production problem fixing.
- Ensure smooth operations and achieve satisfactory ratings by meeting all control and service requirements.
- Perform ad-hoc tasks as assigned by management.
Requirements:
- Higher diploma or associate degree or above in any discipline.
- Passed IIQE Paper 1 and 3 (Paper 2 will be an advantage).
- At least 2 years' working experience in customer services or the insurance industry.
- Fresh graduates with IIQE certificates will also be considered.
We Offer:
- Basic salary with competitive commission.
- Structured training program.
- Clear and excellent career path.
- Birthday leave.
- Staff discount.
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