Customer Service Representative

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China AXA Group Full time
Job Description

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at AXA Group. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Handle customer inquiries and complaints in a timely and professional manner
  • Provide accurate and up-to-date information on our insurance products and services
  • Resolve customer issues and concerns in a fair and efficient manner
  • Document all customer interactions and feedback
  • Collaborate with internal teams to ensure seamless customer service
Requirements:
  • University graduate with 1+ year of customer service experience
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Proficient in MS Office and customer relationship management software
About AXA Group

AXA Group is a leading global insurer with a presence in 54 markets and a commitment to acting for human progress by protecting what matters. We are dedicated to providing innovative insurance solutions and exceptional customer service to our clients.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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