Insurance Customer Service Representative

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China Prudential plc Full time

At Prudential, we're committed to being partners for every life and protectors for every future. Our purpose drives everything we do, creating a culture where diversity is celebrated and inclusion is assured. We provide a platform for our people to excel and make an impact, supporting their career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

This role is a key part of our customer service team, delivering quality service and resolving customer and agent enquiries throughout the sales and customer journey. You'll contribute to sales through effective renewal underwriting and handling new quotations for General Insurance Personal Lines products.

Key Responsibilities:

  • Handle enquiries from agents and customers across various channels, including electronic platforms, inbound and outbound calls, and walk-ins.
  • Resolve customer dissatisfaction professionally, building long-term trust with agents and customers during case handling.
  • Contribute to sales and manage portfolios through effective renewal underwriting and handling new quotations.
  • Provide agents with quality services to facilitate new sales and participate in developing effective tools for a seamless sales journey.
  • Assist in implementing customer retention initiatives to retain renewal business and improve customer experience.

Requirements:

  • Form 6 or above, professional insurance qualification, or having passed IIQE Paper I, II & III, is preferred.
  • 1-2 years of working experience, preferably in general insurance.
  • Experience in customer services and/or call centre.
  • Good command of spoken and written Chinese and English.


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