Customer Service Advisor
1 month ago
About the Role
As a Customer Service Advisor at AIA, you will be the first point of contact for our customers, handling their inquiries and complaints regarding our life insurance and group medical operations.
Key Responsibilities:
- Respond to customer calls and emails in a professional and timely manner.
- Resolve customer complaints and issues in a fair and efficient manner.
- Work closely with AIA Business Partners to resolve complex issues and improve customer satisfaction.
Requirements:
- Higher Diploma, Associate Degree or University Degree in a relevant field.
- Good command of spoken and written English and Chinese, with excellent communication and interpersonal skills.
- Pro-active, independent, analytical, patient and able to work under pressure.
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