Insurance Customer Service Advisor

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China AIA International Limited. Full time
About Us
AIA International Limited is dedicated to helping our customers and the community live Healthier, Longer, Better Lives.

We are seeking an ambitious individual to join our team as a Customer Service Advisor. In this role, you will be handling customer enquiries and complaints regarding all activities in operation process.

Job Responsibilities:
  • Respond to customer inquiries and resolve issues related to underwriting, policy owner service, and claims for different lines of business.
  • Report problems and potential crises to your supervisor to improve service quality.
  • Make outbound calls to customers to follow up on cases.
  • Execute empowerment guidelines to ensure effective issue resolution.
  • Document call activities in the system and track follow-up items in a log sheet or send emails to AIAHK Business Partners.
  • Collaborate with AIAHK Business Partners to resolve complaints and uncertain issues.
  • Perform other duties assigned by your supervisor to meet operational requirements.

Requirements:
  • You should have a secondary education degree and at least 4 years of working experience.
  • Candidates with higher academic qualifications or more relevant working experience may be considered for the role.
  • A minimum of 2-3 years of relevant experience in insurance, customer service, or hotline services is required.
  • Hands-on experience in customer service is essential.
  • BASIC INSURANCE OR MPF KNOWLEDGE WOULD BE DEFINITELY AN ADVANTAGE.

Compensation:
The estimated salary for this role is $45,000-$55,000 per annum, depending on qualifications and experience. This includes a competitive benefits package and opportunities for career growth and development within AIA International Limited.

Why Work with Us?
AIA International Limited offers a dynamic work environment that fosters personal and professional growth. We are committed to helping our employees achieve their goals and reach their full potential. If you are a motivated individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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