Customer Service Professional with Experience in Handling Enquiries

16 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full time
Job Title

Senior Customer Care Representative

Company Overview

Mass Transit Railway is a leading transportation provider, committed to delivering exceptional customer experiences.

Salary

We offer a competitive salary of $55,000 per annum, commensurate with experience.

Job Description

As a Senior Customer Care Representative, you will be responsible for handling customer enquiries, complaints, and escalated cases via our hotline. You will provide training, offer advice, and support to team members.

You will monitor daily hotline duties, prepare regular reports, and handle administrative tasks of the team.

Alert the management on sensitive issues or other cases received via hotline that require special attention.

Conduct hospital visits or make phone calls to injured passengers to show care and concern on behalf of the Corporation.

Required Skills and Qualifications
  • Grade E / Level 2 / 'Attained' or above in 5 subjects in HKCEE / HKDSE, including English and Chinese Languages
  • A minimum of 5 years' relevant experience, preferably in the customer service industry
  • Strong interpersonal and communication skills with good command of written and spoken English and Chinese, preferably including Putonghua
  • Proficiency in Chinese word processing
Benefits
  • Joining Bonus of $12,000 subject to terms and conditions
  • Appointment made on two-year renewable contract terms
Others

Applications are invited online or by mail to Human Resource Management Department, MTR Corporation. All information provided by applicants will be treated in strict confidence and used for recruitment purpose only. All personal data of unsuccessful applicants will be retained for 12 months for future recruitment purpose and then destroyed.



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