Customer Service Professional with MTR Experience

9 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full time
Job Description

The Mass Transit Railway is seeking a skilled Customer Service Professional to join our team as a Senior Customer Care Representative. This role requires excellent interpersonal and communication skills, with a strong command of written and spoken English, Chinese, and Putonghua.

Responsibilities
  • Provide exceptional customer service through the MTR hotline, including handling enquiries, complaints, and escalated cases.
  • Conduct regular reports and handle administrative tasks for the team, ensuring seamless operations.
  • Alert management to sensitive issues or cases that require special attention, upholding our commitment to customer satisfaction.
  • Prioritize passenger care by conducting hospital visits or phone calls to injured passengers on behalf of the Corporation.
Requirements
  • A minimum of Grade E / Level 2 / 'Attained' or above in 5 subjects, including English and Chinese Languages, in HKCEE / HKDSE.
  • No less than 5 years of relevant experience in customer service, preferably within the industry.
  • Strong written and verbal communication skills in multiple languages, including English, Chinese, and Putonghua.
  • Proficiency in Chinese word processing is essential for efficient task completion.
Benefits
  • This position offers a competitive package with opportunities for growth and development within the MTR Corporation.
  • A two-year renewable contract provides stability and security for successful candidates.
  • The successful candidate will be eligible for a joining bonus, subject to terms and conditions.
Application Process

To apply, please submit your CV stating the position (with reference number) you are applying for by mail to the Human Resource Management Department at G.P.O. Box 9916, Hong Kong. Alternatively, you may visit our website for more information on available job openings and application procedures.



  • Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full time

    Job TitleSenior Customer Care RepresentativeCompany OverviewMass Transit Railway is a leading transportation provider, committed to delivering exceptional customer experiences.SalaryWe offer a competitive salary of $55,000 per annum, commensurate with experience.Job DescriptionAs a Senior Customer Care Representative, you will be responsible for handling...


  • Hong Kong, Central and Western District, Hong Kong SAR China International Executive Service Corps Full time

    As a Customer Service Acquisition Professional with the International Executive Service Corps, you will be responsible for delivering exceptional customer service and acquiring new business opportunities. Main Responsibilities:Achieve high standards of service quality to maintain a professional imageHandle customer inquiries, feedback, and instructions...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    About the RoleWe are seeking a highly skilled and dedicated Customer Service Ambassador to join our team at Bank of China (Hong Kong) Limited. As a key member of our customer-facing staff, you will be responsible for delivering exceptional customer service, promoting customer satisfaction, and enhancing overall business sales productivity.Key...


  • Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    About Classy Wheeler Limited">Classy Wheeler Limited is an online retail company specializing in electronic products.We are expanding our customer service team and seeking a Customer Service Officer to join our fast-growing team. The ideal candidate will be fluent in one of the following languages: French, Polish, German, Dutch, Italian or Spanish.Job...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    Job Description: The Bank of China (Hong Kong) Limited is seeking a highly motivated and experienced Customer Service Ambassador to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and promoting our services to customers.Key Responsibilities:Greet customers and provide...


  • Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    At DBS Bank (Hong Kong) Limited, we are seeking a highly motivated and customer-focused professional to join our team as a Customer Experience Specialist. In this role, you will be the first point of contact for our customers, providing exceptional service and support through various channels, including phone calls, emails, live chat, and social...


  • Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Job SummaryWe are seeking a skilled Customer Experience Representative to join our team at Classy Wheeler Limited in Hong Kong. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and driving business growth through effective issue resolution and consultation.About the RoleYou will assist...


  • Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    Job SummaryWelcome to DBS Bank (Hong Kong) Limited, a leading bank in Asia. We are seeking a highly motivated Customer Service Professional to join our Consumer Banking Group. In this role, you will be responsible for providing exceptional customer service and handling various banking transactions with efficiency and accuracy.About UsAs the leading bank in...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Unlock Career Opportunities at HSBCThe estimated annual salary for this position is around $120,000.About UsHSBC is a leading global banking and financial services organization that offers a wide range of personal and business banking solutions. With a strong presence in over 80 countries, we provide our customers with unparalleled access to financial...


  • Hong Kong, Central and Western District, Hong Kong SAR China AIA International Limited. Full time

    AIA International Limited is seeking a Customer Service Professional to join our team in the Insurance Operations department. This role will involve handling customer enquiries and complaints regarding all activities in operation process.Key ResponsibilitiesHandle customer enquiries and complaints regarding all activities in Operation process such as...


  • Hong Kong, Central and Western District, Hong Kong SAR China Gravitas Recruitment Group Full time

    Gravitas Recruitment Group is assisting one of the largest commercial banks in Hong Kong to find a Customer Service professional for their call centre team.About the RoleThis is an exciting opportunity for someone who enjoys providing exceptional customer service and has a passion for banking.Serve as the primary point of contact for customers, handling...


  • Hong Kong, Central and Western District, Hong Kong SAR China International Executive Service Corps Full time

    About the RoleAt International Executive Service Corps, we are seeking a highly motivated and experienced Customer Service Representative to join our team as a Banking Specialist. As a key member of our Direct Channels division, you will be responsible for delivering exceptional customer service and support to our clients through various channels, including...


  • Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Classy Wheeler Limited: Exciting Project Executive OpportunityIn a fast-paced environment, we are seeking a highly motivated Project Executive to join our team. As a key player in our organization, you will be responsible for delivering high-quality projects on time, within budget, and to the satisfaction of our clients.About UsAs a leading provider of IT &...


  • Hong Kong, Central and Western District, Hong Kong SAR China TaiKang (Hong Kong) Preparatory Office Full time

    OverviewTaiKang (Hong Kong) Preparatory Office is seeking an Executive Director of Customer Experience to lead our customer service team. This role requires a seasoned professional with experience in managing teams and driving business initiatives.


  • Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    Role OverviewDBS Bank (Hong Kong) Limited is seeking a skilled Customer Experience Specialist to join our team in Consumer Banking. As a key member of our contact centre, you will be the first point of contact for our customers and engage with them on various channels including phone calls, emails, social media, and live chat.About the RoleIn this role, you...


  • Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Financial Group Full time

    Dah Sing Financial Group is a leading financial institution in the industry, offering a wide range of services to its customers. We are currently seeking a Senior Customer Experience Specialist to join our team.Job Summary:We are looking for an experienced and skilled individual to provide exceptional customer service and support to our customers. The ideal...


  • Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Financial Group Full time

    About Dah Sing Group: We are a leading financial services group in Hong Kong, Macau and Mainland China, with over 70 branches across the region. Our mission is to create a culture of caring, teamwork and progressiveness, where everyone can grow and thrive.Career OpportunitiesWe are seeking a highly motivated and customer-focused Financial Services...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    At Bank Of China (Hong Kong) Limited, we are committed to delivering exceptional one-stop personal banking services at our branches. As a Customer Service Officer, you will be the face of our bank, responsible for providing quality customer service through counter transactions.Key ResponsibilitiesIdentify and grasp opportunities to provide personalized...


  • Hong Kong, Central and Western District, Hong Kong SAR China JC Executive Search Full time

    We are seeking an experienced Customer Services Manager to lead our Customer Service Team. The successful candidate will have a proven track record in delivering exceptional customer experiences and driving team performance.Key Responsibilities:Lead the Customer Service Team in ensuring efficient day-to-day operations of the Customer Services Counters,...


  • Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    OverviewDBS Bank (Hong Kong) Limited is committed to delivering exceptional customer experiences. Our team plays a vital role in achieving this goal by providing top-notch support to our customers.Job SummaryWe are seeking a highly motivated and enthusiastic individual to join our Customer Centre as a Customer Experience Ambassador. In this role, you will be...