Customer Experience Advocate
2 days ago
The Bank of China (Hong Kong) Limited is seeking a highly motivated and experienced Customer Service Ambassador to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and promoting our services to customers.
Key Responsibilities:
- Greet customers and provide assistance with their queries in a professional and courteous manner.
- Escort customers to counters or other areas as required, ensuring that they are satisfied with the service provided.
- Answer enquiries and resolve customer complaints in a timely and efficient manner.
Requirements:
- Degree holder or above in any field
- At least 1 year's solid working experience in customer service/management, with good communication skills in Chinese, English, and Putonghua
- Excellent interpersonal and problem-solving skills, with the ability to work independently and handle crisis situations effectively
- Good teamwork spirit and ability to work collaboratively with colleagues
- Ability to perform shift duties and work no more than 17 hours per week
Benefits:
Competitive salary and benefits package, opportunities for career growth and development, and a dynamic and supportive work environment.
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