Customer Experience Advocate

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time
Job Description:

The Bank of China (Hong Kong) Limited is seeking a highly motivated and experienced Customer Service Ambassador to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and promoting our services to customers.

Key Responsibilities:
  • Greet customers and provide assistance with their queries in a professional and courteous manner.
  • Escort customers to counters or other areas as required, ensuring that they are satisfied with the service provided.
  • Answer enquiries and resolve customer complaints in a timely and efficient manner.

Requirements:
  • Degree holder or above in any field
  • At least 1 year's solid working experience in customer service/management, with good communication skills in Chinese, English, and Putonghua
  • Excellent interpersonal and problem-solving skills, with the ability to work independently and handle crisis situations effectively
  • Good teamwork spirit and ability to work collaboratively with colleagues
  • Ability to perform shift duties and work no more than 17 hours per week

Benefits:
Competitive salary and benefits package, opportunities for career growth and development, and a dynamic and supportive work environment.

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