Client Success Advocate

17 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time
About Hang Seng Bank Limited

Hang Seng Bank Limited is committed to delivering exceptional service excellence. As our most valuable asset, our people play a vital role in enhancing our performance and providing best-in-class products and services. We attract high-calibre talent by offering a dynamic working environment, career development opportunities, and competitive compensation packages.

Retail Distribution Department Overview
Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives cater to both affluent and mass integrated account customers. With around 255 branches and automated banking centres, including around 50 Prestige Banking Centres for high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to valued customers.

The primary location shown in a job posting does not refer to the work location; the branch placement is subject to the final decision by RSS Management.

We are currently seeking a professional to join our department as a Relationship Support Officer II.

Job Responsibilities
  • Provide efficient, direct support to Signature Relationship Managers in delivering consistent, high-quality customer services to maintain active customer contact and improve portfolio intimacy and customer connectivity, including answering incoming phone calls for Relationship Managers.
  • Strengthen customer relationships with Signature Relationship Managers by proactively fulfilling their Wealth & Retail Banking needs to improve customer satisfaction.
  • Proactively solicit business referrals to support Signature Relationship Managers in growing their business portfolio & activity planning.
  • Initiate and maintain effective communication and cooperation with paired Signature Relationship Managers in achieving business targets.
  • To ensure smooth daily administrative and operations support are in place for Signature Relationship Managers in handling customers and working counterparts related matters.
  • Provide support in priority to Signature Relationship Managers in case there's a business need to support Relationship Managers in the same branch.

Requirements
  • University degree in Business Management, Banking, Finance, or a related discipline OR other relevant qualification is preferable.
  • Minimum 5 years of work experience in banking/financial services work experience.
  • Strong sales and customer service orientation, with self-motivation and ability to work under pressure.
  • Good communication and interpersonal skills, proficiency in both English and Chinese, with proficiency in Putonghua will be an advantage.
  • Good understanding of banking products market trends, product knowledge, and product development.
  • High level of customer centricity mindset with dedication to deliver exceptional quality services for customers.
  • Pass the Hong Kong Securities Institute Licensing Examination and IIQE, and fulfill the competency requirements to carry out regulated activities as defined under the Regulator.


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