Customer Service Coordinator for Dental Services

6 days ago

Hong Kong, Central and Western District, Hong Kong SAR China Beame Full time
About Beame Medical Technology Limited

Beame Medical Technology Limited is a rapidly expanding digital healthcare startup that revolutionizes the cosmetic dental industry by making cosmetic dental care more affordable and accessible to everyone. We offer innovative orthodontic solutions for teeth alignment, helping customers live healthy and confident lives. With our international team of medical professionals and state-of-the-art equipment, we provide top-notch orthodontic services tailored to the individual needs of each customer.

Job Summary:

We are seeking a highly skilled Customer Service Coordinator for Dental Services to join our team. In this position, you will be responsible for providing exceptional customer service and coordinating with our clinic partners. You will manage customer inquiries, resolve issues, and ensure a seamless client experience in a friendly and professional manner.

Responsibilities:
  • Follow up with post-sales customers to ensure satisfaction and address questions promptly. Build positive relationships through clear communication.
  • Coordinate appointments with partner dentists for quick responses and solutions. Arrange appointments to suit customer preferences.
  • Manage a booking system for appointments, ensuring smooth communication between customers and dentists.
  • Support the coordination of production schedules and shipping logistics to guarantee timely delivery of products.
  • Collaborate with shipping partners for pickups, delivery, and issue resolution. Keep customers updated on shipping progress.
  • Maintain an organized record system for easy access and accuracy. Follow standardized procedures and ensure data protection compliance.
  • Help onboard new team members and provide support and guidance as needed.
Requirements:
  • Proven experience in a customer service role, preferably in the dental or clinic setting environment.
  • Previous working experience as a clinic assistant is ideal.
  • Excellent communication and interpersonal skills, with fluency in English; other languages are an added advantage.
  • Proficiency in using customer service software, CRM systems, and other relevant tools.
  • Positive attitude, empathy, and a genuine passion for providing exceptional customer service.
  • Ability to start working as soon as possible.
Additional Information:

The salary for this position is estimated at HK$18,000 - HK$22,000 per month, depending on qualifications and experience. Referrals increase your chances of interviewing at Beame by 2x. Get notified about new Customer Service Coordinator for Dental Services jobs in Hong Kong, Hong Kong SAR.

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