Ambitious Customer Service Professional Wanted
11 hours ago
Citi, a global financial services company, has been connecting millions of people across hundreds of cities and countries for over 200 years. Our unparalleled global network enables us to provide a broad range of financial services and products to our clients, empowering them to meet their biggest opportunities and overcome the world's toughest challenges.
Job DescriptionWe are seeking an Officer, Contact Center Customer Service - Onsite professional with a Higher Diploma or above and at least 1 year of relevant experience. As a key member of our team, you will be responsible for handling incoming calls and chats, delivering exceptional customer service, and promoting Citi's products.
- Handle inquiries and transactions on banking, investment products, and credit card products.
- Promote and cross-sell the banks' products as appropriate.
- Apply working knowledge of technical and professional principles and concepts and in-depth knowledge of team objectives.
- Exchange information in a concise and logical way as well as be sensitive to audience diversity.
- Higher Diploma or above 1 year of relevant experience.
- Good in English, Mandarin, and Cantonese communication.
- Good understanding of procedures and concepts within own technical/subject area.
- Good understanding of how the team integrates with others in accomplishing the objectives of the area.
At Citi, we offer a comprehensive benefits package, including:
- Comprehensive health insurance.
- Generous paid time off packages.
- Access to learning and development resources to help broaden and deepen your skills and knowledge.
- Opportunities to volunteer in the communities in which you live and work.
A career with Citi means joining a family of more than 230,000 dedicated people from around the globe. We offer opportunities to grow your career, give back to your community, and make a real impact. Take the next step in your career by exploring this opportunity with us.
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