Chief Insurance Product Strategist

1 day ago


Hong Kong, Central and Western District, Hong Kong SAR China FWD Life Insurance Corporation Full time
About FWD Life Insurance Corporation

FWD Life Insurance Corporation is a pan-Asian life insurance business with over 13 million customers across 10 markets.

Our Mission

We are committed to changing the way people feel about insurance.

Job Summary

We are seeking an experienced Insurance Product Management professional to lead the design and delivery of our insurance product strategic roadmap.

This role will be responsible for driving market-leading customer experiences, activation of key insurance services, and creation of customer and business value.

Key Responsibilities
  1. Lead and own the prioritization, enhancement, and execution of existing product roadmap and plan for new features and services for each market.
  2. Develop a high-performing team to deliver market-leading insurance features and services across servicing and claim journeys.
  3. Design and develop a viable value proposition for insurance features and services in Omne to enable and increase insurance activation in markets.
  4. Lead the prioritization of current and future plans with each market and expand, enrich, or re-engineer insurance servicing and claims solutions.
  5. Collaborate with high-performing functional teams to integrate diverse needs and perspectives to develop fresh ideas and solutions.
  6. Design, develop, and continuously evolve the Insurance Product Playbook for the Group to create a common language, set of best practices, and cross-functional capabilities.
  7. Proactively manage the delivery of new customer value propositions against expected benefits and business outcomes.
  8. Accountable to ensure the cost per insurance feature is managed and maintained within financial assumptions and budget plans.
  9. Lead the comprehensive and effective overall management of the Insurance Product Backlog for all markets.
  10. Continuously monitor, measure, and report on insurance activation through monthly active user/insurance user data.
Requirements
  1. Bachelor's or master's degree in business or related field.
  2. Minimum 15+ years' experience in the Insurance industry working in multi-national environments and at regional or global leadership capacity.
  3. At least 10+ years' experience in a senior management regional or global role in Life and Health Insurance, operations in transformation, customer servicing, contact centre, and branch operations.
Knowledge & Technical Skills
  1. Broad and comprehensive knowledge of financial services, life, and health insurance products, insurance operations, and services.
  2. Strong understanding of customer-first and CX principles and application of these to drive exceptional customer experience outcomes.
  3. Proven experience in demonstrating how product/solution can solve customer and business problems and create sustainable value.
  4. Excellent verbal and non-verbal communication skills with strong ability to articulate a clear and concise message/story.


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