Senior IT Support Specialist for End User Services
6 days ago
We are seeking a highly skilled Senior IT Support Specialist to join our team in providing exceptional end-user services. As a key member of our IT department, you will be responsible for delivering top-notch technical support to our clients.
Key Responsibilities:
- Provide Level 1 and Level 2 technical support for Windows client workstations, including troubleshooting and resolving issues related to Windows 7 and 10.
- Manage mobile solutions, such as Mobile Device Management (MDM) and Mobile Application Management (MAM), to ensure seamless integration with our systems.
- Maintain corporate client machines using central management systems like SCCM and EPO, ensuring optimal performance and security.
- Familiarity with Avaya PABX systems and MS Teams Rooms is an advantage.
- Stay up-to-date with endpoint security software and client applications, including anti-virus, MS Office, and advanced client tools for video conferencing and secure messaging.
Requirements
To succeed in this role, you will need:
- A Diploma/High Diploma in Information Technology or a related discipline.
- 1-3 years of experience in End User Services, with Banking or Financial Services experience being an advantage.
- Experience in Inventory and Asset Management.
- Experience in Secure File Transfer Systems.
- Certification in MCSE, CCNA will be advanced.
- Holder of MCSE/MCSA/MCITP or relevant certifications is preferred.
- ITIL Certification will be an advantage.
Compensation and Benefits
The successful candidate can expect a competitive salary in the range of $80,000 - $110,000 per annum, depending on experience, plus a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off.
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