Senior IT Support Specialist for End User Services

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China eFinancialCareers Full time
About the Role

We are seeking a highly skilled Senior IT Support Specialist to join our team in providing exceptional end-user services. As a key member of our IT department, you will be responsible for delivering top-notch technical support to our clients.

Key Responsibilities:

  • Provide Level 1 and Level 2 technical support for Windows client workstations, including troubleshooting and resolving issues related to Windows 7 and 10.
  • Manage mobile solutions, such as Mobile Device Management (MDM) and Mobile Application Management (MAM), to ensure seamless integration with our systems.
  • Maintain corporate client machines using central management systems like SCCM and EPO, ensuring optimal performance and security.
  • Familiarity with Avaya PABX systems and MS Teams Rooms is an advantage.
  • Stay up-to-date with endpoint security software and client applications, including anti-virus, MS Office, and advanced client tools for video conferencing and secure messaging.

Requirements

To succeed in this role, you will need:

  • A Diploma/High Diploma in Information Technology or a related discipline.
  • 1-3 years of experience in End User Services, with Banking or Financial Services experience being an advantage.
  • Experience in Inventory and Asset Management.
  • Experience in Secure File Transfer Systems.
  • Certification in MCSE, CCNA will be advanced.
  • Holder of MCSE/MCSA/MCITP or relevant certifications is preferred.
  • ITIL Certification will be an advantage.

Compensation and Benefits

The successful candidate can expect a competitive salary in the range of $80,000 - $110,000 per annum, depending on experience, plus a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off.


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