IT Services Senior Specialist

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China BNY Full time
Overview

BNY Mellon is a leader in the global financial services industry, with a culture that empowers employees to grow and succeed. Our company touches nearly 20% of the world's investible assets, with over 50,000 employees worldwide.

We continue to be a top home for innovators and create an inclusive workplace. Our unique ideas and talents help make money work for the world. This is what #LifeAtBNY is all about.

Job Description

We are seeking a highly skilled IT Services Senior Specialist to join our Engineering team in Hong Kong. The role is responsible for adding value to the development, support, processes, buildings, client interaction & experience products and services associated with workplace related technologies.

The candidate will act as the Technology escalation contact for the branch, ensuring continuous service availability, managing technology risks, and providing excellent end-user experience by working in close partnership with the businesses and regional/global Engineering teams.

  • Deliver onsite support services for workplace technology environment
  • Hold a deep understanding of workplace technologies present in the market today
  • Building and maintaining strong relationships with the business and acting as an escalation point for delivery and support of technology services locally
  • Ensure governance is adhered to and manage risk to meet or exceed internal and external audit requirements
  • Provide end-user support for all areas of the business, including trading/front office users, ensuring excellent technology experience
  • Ensure compliance and administrative requests are completed accurately on time
  • Possess continuous improvement attitude through recommendations
  • Provide smart hands support for infrastructure support required locally within the location
  • Provide technology support for events organized locally through active collaboration with organizers and regional teams
  • Participates in regular meetings with various business units in the location to review the status of services and ensure all SLAs and reporting requirements are met
  • Serve as onsite point of contact for implementing the Technology Control Framework at the branch level
  • Technology representative on behalf of the branch for Compliance and Regulatory engagement supporting internal/external audits, reviews, reporting submissions, assessments, requirements, and readiness
  • Identify technology risks proactively and address them through structured delivery plans along with regional service owners
  • Coordinate with various business units in the location and Enterprise Resiliency Office during major incidents to effectively identify and assess business impact

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