Senior IT Support Specialist

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China E.C Technology Ltd. Full time
Job Overview: E.C Technology Ltd. is seeking a skilled Senior IT Support Specialist to provide top-notch technical assistance to our esteemed VIP clients in the Head Office.

Key Responsibilities:
  • Deliver comprehensive IT support services for all VIP users, ensuring seamless technical experience.
  • Respond to and resolve diverse incidents reported by VIP staff in a timely and efficient manner.
  • Meet and exceed customer expectations by fulfilling all types of service requests.
  • Prepare for and provide meeting support as required by VIP staff.
  • Offer flexible IT support across various locations and at requested times, including after-hours and bank holidays.

Requirements:
  • A Higher Diploma in Computer Science or related field.
  • A minimum of 4 years of experience in I.T., with a solid background in VIP support.
  • Familiarity with PC/Mobile/Tablet/iPad support and knowledge of Windows, Apple, Android, and iOS applications.
  • Desirable: Experience in providing deskside support and working independently.
  • Overtime and shift work are occasionally required, with applicable allowances provided.
  • Good communication and interpersonal skills are essential.
  • Experience in the banking or financial services industry is an advantage.

Compensation and Benefits:

The estimated annual salary for this position is $60,000. The company offers competitive benefits and opportunities for growth and development.


Application Process:

Candidates should submit their detailed resumes along with their current and expected salaries to the Human Resources Department. All information will be kept confidential and used solely for recruitment purposes.



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