Senior Windows Desktop Support Specialist
3 days ago
Job Overview
Classy Wheeler Limited is seeking an experienced Senior Windows Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our users.
About the Role
This is a fantastic opportunity to leverage your technical expertise and passion for problem-solving to make a real impact on our organization.
Key Responsibilities
- Technical Support
Provide hands-on support to our users, including troubleshooting, diagnosing, and resolving technical issues related to Windows 10 and Office 2016.
Knowledge Base ContributionContribute to our knowledge base by documenting solutions to common technical issues and developing best practices for desktop support.
Problem ManagementCapture and record problem details from help desk customers, prioritize and schedule problems, and escalate issues when required to Level 2 support.
Hands-On FixesPerform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Quality AssuranceTest fixes to ensure problems have been adequately resolved and perform post-resolution follow-ups to help users.
Requirements
- Experience
4-6 years of Windows desktop support experience with knowledge of Windows 7 and Windows 10.
SkillsA good understanding of various technologies, including TCP/IP, Windows permissions, and management utilities.
DiagnosticsWorking knowledge of diagnostic utilities and experience in the financial industry is an added advantage.
LanguagesFluent in English and Cantonese.
What We Offer
In return for your expertise, we offer a competitive salary range of $60,000 - $80,000 per annum, commensurate with experience.
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