Senior Windows Desktop Support Specialist

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

Job Overview

Classy Wheeler Limited is seeking an experienced Senior Windows Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our users.

About the Role

This is a fantastic opportunity to leverage your technical expertise and passion for problem-solving to make a real impact on our organization.

Key Responsibilities

  • Technical Support

Provide hands-on support to our users, including troubleshooting, diagnosing, and resolving technical issues related to Windows 10 and Office 2016.

Knowledge Base Contribution

Contribute to our knowledge base by documenting solutions to common technical issues and developing best practices for desktop support.

Problem Management

Capture and record problem details from help desk customers, prioritize and schedule problems, and escalate issues when required to Level 2 support.

Hands-On Fixes

Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.

Quality Assurance

Test fixes to ensure problems have been adequately resolved and perform post-resolution follow-ups to help users.

Requirements

  • Experience

4-6 years of Windows desktop support experience with knowledge of Windows 7 and Windows 10.

Skills

A good understanding of various technologies, including TCP/IP, Windows permissions, and management utilities.

Diagnostics

Working knowledge of diagnostic utilities and experience in the financial industry is an added advantage.

Languages

Fluent in English and Cantonese.

What We Offer

In return for your expertise, we offer a competitive salary range of $60,000 - $80,000 per annum, commensurate with experience.



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