IT Support Specialist: Expert Desktop Services
1 month ago
Job Description:
Moody's is a leading provider of analytics and risk management solutions for financial institutions. We are seeking an experienced IT Support Specialist to join our team in Hong Kong.
About the Role:
- Provide technical support to internal clients via support tickets, calls, and emails
- Perform complex investigations, troubleshooting, and problem-solving
- Follow up on issues and define action plans to ensure client satisfaction
Key Responsibilities:
- Resolve technical issues with Windows 10 and 11, Microsoft 365 applications, VPN technologies, and proprietary software
- Configure, install, support, troubleshoot, and repair client workstations, printers, mobile devices, audio, video, and office equipment
- Work with cross-functional teams to meet client objectives
- Solicit feedback from business lines and individual users to improve service levels and customer satisfaction
Requirements:
- Bachelor's degree in Computer Science or related field
- At least 6-8 years of experience in end-user desktop support or service management role
- Certification in ITIL v3 foundation
- Strong communication and interpersonal skills
Salary:
HK$45,000 - HK$65,000 per month
Language:
English (native level)
Location:
Hong Kong
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