IT Support Specialist: Expert Desktop Services

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Moody's Full time

Job Description:


Moody's is a leading provider of analytics and risk management solutions for financial institutions. We are seeking an experienced IT Support Specialist to join our team in Hong Kong.


About the Role:


  • Provide technical support to internal clients via support tickets, calls, and emails
  • Perform complex investigations, troubleshooting, and problem-solving
  • Follow up on issues and define action plans to ensure client satisfaction

Key Responsibilities:


  • Resolve technical issues with Windows 10 and 11, Microsoft 365 applications, VPN technologies, and proprietary software
  • Configure, install, support, troubleshoot, and repair client workstations, printers, mobile devices, audio, video, and office equipment
  • Work with cross-functional teams to meet client objectives
  • Solicit feedback from business lines and individual users to improve service levels and customer satisfaction

Requirements:


  • Bachelor's degree in Computer Science or related field
  • At least 6-8 years of experience in end-user desktop support or service management role
  • Certification in ITIL v3 foundation
  • Strong communication and interpersonal skills

Salary:


HK$45,000 - HK$65,000 per month

Language:


English (native level)

Location:


Hong Kong

  • Hong Kong, Central and Western District, Hong Kong SAR China Swing Consulting Ltd. Full time

    About the RoleWe are seeking a highly skilled IT Support Specialist to join our team at Swing Consulting Ltd. as a Desktop Support Engineer. In this role, you will provide technical support for internal users on desktop software, MS Windows, O365, Office, and Outlook.Key ResponsibilitiesOffer expert technical assistance to internal users on various...


  • Hong Kong, Central and Western District, Hong Kong SAR China Société Générale Assurances Full time

    Job Title: Desktop Support SpecialistWe are seeking a skilled Desktop Support Specialist to join our team at Société Générale Assurances in Hong Kong.Job Summary:The successful candidate will provide exceptional technical support and services to our end-users, ensuring seamless operation of their desktops, laptops, and mobile devices.Key...

  • IT Support Specialist

    1 month ago


    Hong Kong, Central and Western District, Hong Kong SAR China SkySys Full time

    Job DescriptionWe are seeking a highly skilled IT Support Specialist to join our team at SkySys. The successful candidate will be responsible for building and supporting day-to-day operations of all laptops and desktops.Main Responsibilities:Build and deploy Win7/Win10 machines with attention to deployment details to ensure positive End User Experience...


  • Hong Kong, Central and Western District, Hong Kong SAR China SkySys Full time

    Job SummaryWe are seeking a skilled Desktop Support Specialist to join our team at SkySys in Kwun Tong, Hong Kong. This role is responsible for building and supporting day-to-day operations of all laptops and desktops, providing IT support to clients, and ensuring the maintenance of desktop/peripheral computing environments.Key ResponsibilitiesBuild and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Swing Consulting Ltd. Full time

    Job SummaryWe are seeking a skilled and experienced Technical Support Professional to join our team at Swing Consulting Ltd.About the RoleThis is an exciting opportunity for a technical professional to provide top-notch support services to our internal users. As a Deskside Support Engineer, you will be responsible for providing expert-level technical...


  • Hong Kong, Central and Western District, Hong Kong SAR China Swing Consulting Ltd. Full time

    Swing Consulting Ltd. is seeking a skilled Desktop Support Engineer to join their team in providing top-notch technical assistance to internal users.About the RoleThis full-time position offers an estimated salary of $18,000 - $25,000 per annum and comes with a range of benefits, including 10-20 days annual leave, a 5-day workweek, medical plan, and a...


  • Hong Kong, Central and Western District, Hong Kong SAR China Sanderson-iKas Full time

    Job Title: Desktop Support Specialist for Global Hedge FundAbout Us:Sanderson-iKas is a leading global provider of technology solutions, serving the financial services industry.Job Overview:We are seeking an experienced Desktop Support Specialist to join our team in Hong Kong. This role requires a minimum of 5 years of experience in desktop support within a...


  • Hong Kong, Central and Western District, Hong Kong SAR China Swing Consulting Ltd. Full time

    Job Title: Technical Support Specialist (Desktop Systems)About the Role: We are seeking an experienced Desktop Support Engineer to join our team at Swing Consulting Ltd.Key Responsibilities:Provide technical assistance to internal users on desktop software, Microsoft Windows, Office 365, and OutlookSupport conference room audio-visual equipment and video...


  • Hong Kong, Central and Western District, Hong Kong SAR China Sanderson-iKas Full time

    Sanderson-iKas, a leading global hedge fund, is seeking a highly skilled Desktop Support Engineer to join their team. The ideal candidate will have at least 5 years of experience in desktop support within a financial services environment, with expertise in Microsoft Windows Desktop and Server systems.Key ResponsibilitiesProvide comprehensive end-user and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Job SummaryWe are seeking an experienced Windows desktop support specialist to join our team at Classy Wheeler Limited. The ideal candidate will have a strong background in providing technical support for Windows 10 and Office 2016, as well as experience in troubleshooting and resolving complex technical issues.About the RoleProvide exceptional technical...


  • Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Job OverviewClassy Wheeler Limited is seeking an experienced Senior Windows Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our users.About the RoleThis is a fantastic opportunity to leverage your technical expertise and passion for problem-solving to make...


  • Hong Kong, Central and Western District, Hong Kong SAR China Iron Systems Full time

    Job OverviewWe are seeking an experienced Desktop Support Engineer to join our team at Iron Systems. As a key member of our IT support team, you will be responsible for providing top-notch technical assistance to our clients.


  • Hong Kong, Central and Western District, Hong Kong SAR China NLS Full time

    **Company Overview**NLS is a leading global hedge fund seeking an exceptional Desktop Support Engineer to join their team in Hong Kong.**Compensation and Benefits**We offer competitive salary packages above market standards, with estimated annual compensation ranging from HKD 500,000 to over HKD 700,000, depending on experience and qualifications.**Job...

  • IT Support Specialist

    4 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China Aptitude Asia Full time

    Aptitude Asia is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing onsite troubleshooting services on different devices, conducting training sessions and workshops for new hires, performing day-to-day PC administration and desktop services, conducting regular system checks and...

  • IT Support Specialist

    2 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Job OverviewA fantastic opportunity has arisen for an IT Support Specialist to join our dynamic team at Classy Wheeler Limited. This role will see you providing exceptional support services to our valued clients, ensuring their technology needs are met with expertise and efficiency.SalaryThe salary for this position is approximately $45,000 - $60,000 per...


  • Hong Kong, Central and Western District, Hong Kong SAR China Swing Consulting Ltd. Full time

    Job Title: IT Support Specialist in BankingAbout the Role:Provide top-notch helpdesk and deskside service to end-users, ensuring seamless technical support.Troubleshoot any hardware and software-related issues efficiently, utilizing strong analytical skills.Collaborate with the IT manager to manage specific tasks in projects and IT services, driving...


  • Hong Kong, Central and Western District, Hong Kong SAR China Moody's Full time

    About This RoleAs a Senior Technical Support Analyst at Moody's, you will be responsible for delivering exceptional customer service to internal clients by identifying, prioritizing, and confirming resolution of reported problems within specified service level agreements.Job OverviewWe are seeking a highly skilled and experienced Senior Technical Support...


  • Hong Kong, Central and Western District, Hong Kong SAR China Sanderson-iKas Full time

    Job DescriptionWe are seeking a highly skilled Desktop Support Engineer to join our team at a leading global hedge fund.About the RoleProvide comprehensive end-user and desktop support across a fast-paced, global environment, including support for remote users and executive leadership.Assist with Office 365 applications and the Windows 10 operating...

  • IT Support Specialist

    4 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China Gravitas Recruitment Group Full time

    Gravitas Recruitment Group is seeking an experienced IT Support Specialist to join their team.This role will be responsible for providing technical support and resolving cases received from tickets, emails, and walk-ins.The successful candidate will have strong problem-solving and analytical skills, with the ability to work independently and as part of a...

  • IT Support Specialist

    1 month ago


    Hong Kong, Central and Western District, Hong Kong SAR China Société Générale Assurances Full time

    IT Support SpecialistWe are seeking an IT Support Specialist to join our team at Société Générale Assurances. As an IT Support Specialist, you will be responsible for providing technical support and assistance to end users, troubleshooting issues, and maintaining system documentation. You will work closely with the IT team to ensure the smooth operation...