Technical Support Specialist

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Swing Consulting Ltd. Full time

Job Title: Technical Support Specialist (Desktop Systems)

About the Role: We are seeking an experienced Desktop Support Engineer to join our team at Swing Consulting Ltd.

Key Responsibilities:

  • Provide technical assistance to internal users on desktop software, Microsoft Windows, Office 365, and Outlook
  • Support conference room audio-visual equipment and video conferencing tools
  • Communicate effectively with end-users and other support teams
  • Escalate and resolve general End User Support cases
  • Work independently to troubleshoot IT-related issues and report to supervisors
  • Install, maintain, move, and change desk-side services for end-users

Requirements:

  • A minimum of one year of experience in end-user support
  • Strong communication and interpersonal skills for effective collaboration with cross-functional teams
  • Fluency in Chinese, English, and Mandarin (spoken and written) is essential

What We Offer:

  • A competitive salary of $18-$25K depending on experience
  • 10-20 days of annual leave
  • A 5-day workweek
  • A comprehensive medical plan
  • A friendly and energetic working environment


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