Windows Infrastructure Engineer

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Interactive Brokers Full time

You will be part of our IT team supporting and maintaining VMware VDI systems and Windows Desktop infrastructure. Your responsibilities will include troubleshooting and resolving issues related to these systems, working collaboratively with senior team members to ensure seamless support and maintenance. Key highlights of the role include providing 1st and 2nd level EUC support, application installations, and support for all employees. Additionally, you will participate in Root Cause Analysis (RCA) processes for VMware and Windows problems. Key technical skills and competencies include 5-10 years of experience with Horizon View 7.x VDI, 3-5 years of knowledge with Windows Server 2012-2016 operating systems, 5-10 years of experience supporting Windows Desktop Operating Systems, and experience with Dell Desktop hardware, HP server hardware, and Office 365 user management. Microsoft Certifications (MCITP, MCSE, MOUS, and VCP) are a strong plus and may be required within a year of joining IB. Non-technical skills include strong customer service and professional client-facing skills, excellent verbal and written communication skills, attention to detail, and ability to work autonomously and as part of a global Windows team. Nice-to-have skills include working knowledge of Windows and 3rd-party Patch Management technologies, experience with PowerShell, and enterprise knowledge of Teradici management or Dell Wyse Management console.

Key Responsibilities:

  • VMware VDI system maintenance and support
  • Windows Desktop infrastructure maintenance and support
  • 1st and 2nd level EUC support
  • Application installations and support
  • Root Cause Analysis (RCA) for VMware and Windows problems

Requirements:

  • 5-10 years of experience with Horizon View 7.x VDI
  • 3-5 years of knowledge with Windows Server 2012-2016 operating systems
  • 5-10 years of experience supporting Windows Desktop Operating Systems
  • Experience with Dell Desktop hardware, HP server hardware, and Office 365 user management
  • Microsoft Certifications (MCITP, MCSE, MOUS, and VCP) are a strong plus

Benefits:

  • Competitive salary and performance-based bonus
  • Excellent health and welfare benefits
  • Annual leave package
  • Daily lunch and modern offices
  • Hybrid work arrangement role


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