Senior IT Infrastructure Specialist

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China The Career Works Limited Full time

About The Career Works Limited

We are a leading technology services company providing innovative solutions to our clients.

Job Title: Senior IT Infrastructure Specialist

Salary Range: $80,000 - $110,000 per year

Job Description:

The Senior IT Infrastructure Specialist will work closely with the service delivery team to provide level II and III support to the support operations. As a member of the team, you will be responsible for providing technical guidance to teammates and technical support to clients.

You will act as an IT infrastructure senior Level II / subject matter expert / Level III engineer on solving different IT infrastructure problems. You will also act as an escalation point for other team members on IT infrastructure problems.

Responsibilities:

  • Work in IT Managed Services Team providing technical guidance to teammates and technical support to clients.
  • Act as IT infrastructure senior Level II / subject matter expert / Level III engineer on solving different IT infrastructure problems.
  • Act as escalation point for other team members on IT infrastructure problems.
  • Actively monitor client's infrastructures and execute preventive measures to prevent problems / issues from happening.
  • Work with helpdesk team leader on providing top level service to our clients in a timely and professional manner.
  • Provide infrastructure advice both internally and to clients on improving system efficacy, stability, performance and security.
  • Work with other teammates to design and execute technology solutions / projects.
  • Develop junior teammates on technical skill sets.
  • Maintain update records of client's IT infrastructure.
  • Understand and deploy company culture and standards.
  • Remains contactable via phone out of office hours.
  • Flexible on work hours including weekend and public holidays.

Required Skills and Qualifications:

  • Fluency in written and spoken English is mandatory. Fluency in spoken Mandarin would be an advantage.
  • Ability to deliver results in an efficient manner in constrained timeframes.
  • Able to work under stress.
  • Industry certifications would be an advantage (such as MCSE / MCITP, Microsoft MS / AZ, VCAP, VCP, CISSP, CISA, etc.).
  • Solid and strong hands on experience on Microsoft Windows Server technologies is a must.
  • Solid and strong experience with multi-sites infrastructure deployment.
  • Solid and strong hands on experience on IT infrastructure including servers, storages, data backups, replications, network, UPS, etc.
  • Strong troubleshooting skills.
  • Excellent communication and interpersonal skills, within the company and at all levels of clients.
  • 5+ year experience in a technology support role.
  • 3+ year experience and above in an senior engineer role.
  • Previous experience in a service provider environment is an advantage.
  • Trade floor or financial services IT experience would be an advantage.
  • Diploma or above in fields of Information Technology, Software Engineering or equivalent strong hands on skills with Windows server, Active Directory, VMware, Email servers / service, Azure AD, Microsoft 365, at least some if not all)


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