Senior IT Infrastructure Engineer
4 weeks ago
Job Summary
We are seeking a highly skilled Servers Engineer to join our team at The Career Works Limited. As a key member of our IT team, you will be responsible for providing technical guidance and support to our clients and team members.
Key Responsibilities
- Provide technical support and guidance to clients and team members on IT infrastructure issues.
- Act as a subject matter expert on IT infrastructure problems and provide solutions.
- Work closely with the service delivery team to provide level II and level III support.
- Monitor client infrastructures and execute preventive measures to prevent problems.
- Work with the helpdesk team leader to provide top-level service to clients.
- Provide infrastructure advice to improve system efficacy, stability, performance, and security.
- Develop junior team members on technical skills.
- Maintain update records of client IT infrastructure.
Requirements
- Fluency in written and spoken English is mandatory.
- Ability to deliver results in an efficient manner in constrained timeframes.
- Able to work under stress.
- Industry certifications would be an advantage.
- Solid hands-on experience on Microsoft Windows Server technologies.
- Strong troubleshooting skills.
- Excellent communication and interpersonal skills.
- 5+ year experience in a technology support role.
- 3+ year experience in a senior engineer role.
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