IT Support Specialist
4 days ago
We are seeking a highly skilled IT Support Specialist to join our team at SkySys. The successful candidate will be responsible for building and supporting day-to-day operations of all laptops and desktops.
Main Responsibilities:- Build and deploy Win7/Win10 machines with attention to deployment details to ensure positive End User Experience (EUX)
- Installation, monitoring, and service of the desktop hardware, software, and peripherals
- Ability to troubleshoot (hardware, software, and connectivity) incidents through to resolution
- Remote Users Support
- Schedule, build, deploy, recover PC assets according to global Client guidelines and adhere to scheduled appointments for asset recovery collections follow Pharma Kroll process and eWaste processes.
- Solid knowledge of Windows (version 10 preferred)
- Full Microsoft Office Suite and Operating Systems: Win7 and Win10. Word, Excel, Skype, Outlook Calendar, scheduling, and SharePoint
- Hands-on hardware troubleshooting experience
- Ability to read and understand technical manuals, procedural documentation, and OEM guides
- Knowledge of Active Directory for computer configuration e.g., WebSM
- Good understanding of Skype, VPN, and mobile device support
- Knowledge of IMAC, SLAs, and Asset management, ITIL
- General understanding of network infrastructure of DNS, Proxy servers, and firewalls
- Basic knowledge of LAN/WAN setups and concepts
- Knowledge of software distribution, patching, and imaging technologies desirable
- 4-6 years + Experience in Desktop / Service Desk
- Fluent in Cantonese / Conversational in English
- Must have valid license, along with the ability to lift 50lbs
- Track all incoming/outgoing activities via client's asset management system
- Maintain Excel/SharePoint Trackers on all equipment, as well as in client's asset management system
$65,000 per annum
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