IT Support Specialist

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Remote People Full time

Job Title: IT Support Specialist

Job Summary: We are seeking an IT Support Specialist to join our team at Remote People. The successful candidate will be responsible for conducting hardware and software audits, installing and configuring computer hardware and operating systems, and troubleshooting client networking problems.

Key Responsibilities:

  • Conducting hardware and software audits under the direction of QTS Global
  • Installing and configuring computer hardware, operating systems, and applications
  • Troubleshooting client networking problems and diagnosing and solving hardware or software faults
  • Creating, monitoring, resolving, and escalating customer Help Desk tickets
  • Working to agreed customer Service Level Agreements (SLAs)
  • Providing face-to-face or telephone support to clients, helping set up systems or resolve issues
  • Building strong working relationships with colleagues and customers
  • Setting up new users' accounts and profiles and dealing with password issues
  • Providing procedural documentation and relevant reports
  • Following written and spoken instructions to repair a fault or set up a new system
  • Supporting the roll-out of new applications or deploying updates to address

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