Desktop Support Engineer

4 days ago

Hong Kong, Central and Western District, Hong Kong SAR China Sanderson-iKas Full time

Sanderson-iKas, a leading global hedge fund, is seeking a highly skilled Desktop Support Engineer to join their team. The ideal candidate will have at least 5 years of experience in desktop support within a financial services environment, with expertise in Microsoft Windows Desktop and Server systems.

Key Responsibilities
  • Provide comprehensive end-user and desktop support across a fast-paced, global environment, including remote users and executive leadership.
  • Assist with Office 365 applications and the Windows 10 operating system.
  • Manage Microsoft Active Directory and Office 365 Exchange Online.
  • Support and manage Citrix Cloud and Microsoft Azure VDI platforms.
  • Oversee the functionality of HP Workstations, HP Thin Clients, and Lenovo laptops.
  • Administer Cisco VoIP systems, including Unified CM and Unity Connection.
  • Provide mobile device support (iOS and Android) through the MobileIron MDM platform.
  • Facilitate video conferencing systems such as Zoom, Neat, and Poly.
  • Assist with market data applications, including Bloomberg Anywhere/Terminal.
  • Conduct basic network troubleshooting (DNS, DHCP, remote VPN/VDI issues).
Requirements
  • Minimum of 5 years of desktop support experience, preferably in a hedge fund or investment advisory setting.
  • Strong customer service skills with exceptional written and verbal communication abilities.
  • A genuine enthusiasm for technology and a commitment to personal and professional growth.
  • Excellent problem-solving capabilities, meticulous attention to detail, and the ability to quickly adapt to new environments.
  • Ability to work autonomously and manage multiple tasks effectively.
  • Proficient understanding of desktop support principles, including hardware and software best practices.
  • Familiarity with PowerShell, scripting, and automation tools (Microsoft System Center Configuration Manager) is advantageous.
  • $80,000 - $110,000 per year, depending on experience.

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