Desktop Support Professional
2 months ago
We are seeking a highly skilled Desktop Support Engineer to join our team at a leading global hedge fund.
About the Role- Provide comprehensive end-user and desktop support across a fast-paced, global environment, including support for remote users and executive leadership.
- Assist with Office 365 applications and the Windows 10 operating system.
- Manage Microsoft Active Directory and Office 365 Exchange Online.
- Support and manage Citrix Cloud and Microsoft Azure VDI platforms.
- Oversee the functionality of HP Workstations, HP Thin Clients, and Lenovo laptops.
- Administer Cisco VoIP systems, including Unified CM and Unity Connection.
- Provide mobile device support (iOS and Android) through the MobileIron MDM platform.
- Facilitate video conferencing systems such as Zoom, Neat, and Poly.
- Assist with market data applications, including Bloomberg Anywhere/Terminal.
- Conduct basic network troubleshooting (DNS, DHCP, remote VPN/VDI issues).
Key Responsibilities:
- Document service tickets consistently in JIRA Service Desk for thorough tracking and resolution of issues.
- Participate in office moves and buildouts while managing device inventory and asset tracking.
- Support employee onboarding and offboarding processes.
To be successful in this role, you will need:
- A minimum of 5 years of desktop support experience, preferably in a hedge fund or investment advisory setting.
- Strong customer service skills with exceptional written and verbal communication abilities.
- A genuine enthusiasm for technology and a commitment to personal and professional growth.
- Excellent problem-solving capabilities, meticulous attention to detail, and the ability to quickly adapt to new environments.
- Ability to work autonomously and manage multiple tasks effectively.
- Proficient understanding of desktop support principles, including hardware and software best practices.
- Experience with mobile device support and remote user troubleshooting, particularly related to VPN/VDI connections.
The estimated annual salary for this role is $120,000 - $180,000, depending on experience. Additional benefits include opportunities for career growth, professional development, and a dynamic work environment.
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