Desktop Support Specialist for Global Hedge Fund
3 weeks ago
Job Title: Desktop Support Specialist for Global Hedge Fund
About Us:
Sanderson-iKas is a leading global provider of technology solutions, serving the financial services industry.
Job Overview:
We are seeking an experienced Desktop Support Specialist to join our team in Hong Kong. This role requires a minimum of 5 years of experience in desktop support within a fast-paced, global environment.
Key Responsibilities:
- Provide comprehensive end-user and desktop support across a fast-paced, global environment.
- Assist with Office 365 applications and the Windows 10 operating system.
- Manage Microsoft Active Directory and Office 365 Exchange Online.
- Support and manage Citrix Cloud and Microsoft Azure VDI platforms.
- Oversee the functionality of HP Workstations, HP Thin Clients, and Lenovo laptops.
- Administer Cisco VoIP systems, including Unified CM and Unity Connection.
- Provide mobile device support (iOS and Android) through the MobileIron MDM platform.
- Facilitate video conferencing systems such as Zoom, Neat, and Poly.
- Assist with market data applications, including Bloomberg Anywhere/Terminal.
- Conduct basic network troubleshooting (DNS, DHCP, remote VPN/VDI issues).
- Document service tickets consistently in JIRA Service Desk for thorough tracking and resolution of issues.
- Participate in office moves and buildouts while managing device inventory and asset tracking.
- Support employee onboarding and offboarding processes.
Requirements:
- Minimum of 5 years of desktop support experience, preferably in a hedge fund or investment advisory setting.
- Strong customer service skills with exceptional written and verbal communication abilities.
- A genuine enthusiasm for technology and a commitment to personal and professional growth.
- Excellent problem-solving capabilities, meticulous attention to detail, and the ability to quickly adapt to new environments.
- Ability to work autonomously and manage multiple tasks effectively.
- Proficient understanding of desktop support principles, including hardware and software best practices.
- Experience with mobile device support and remote user troubleshooting, particularly related to VPN/VDI connections.
- Familiarity with PowerShell, scripting, and automation tools (Microsoft System Center Configuration Manager) is advantageous.
- Willingness to travel to various office locations for coverage and ongoing projects as needed.
Estimated Salary: HKD 55,000 - 65,000 per month
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