Application Support Specialist

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China NLS Full time

About NLS

NLS is a leading financial institution with global offices, seeking a dedicated application support analyst to provide technical support and ensure the smooth operation of their critical trading applications.

The role plays a vital part in supporting and maintaining the performance of key applications used in hedge fund operations. Responsibilities include troubleshooting issues, coordinating with vendors, and collaborating with internal teams to deliver high-quality support services that meet the needs of traders and analysts.

Key Responsibilities:

  • Provide first and second-line technical support, responding to user queries and issues in a timely and efficient manner.
  • Monitor application performance, identify potential problems, and implement solutions to optimize system functionality.
  • Work closely with traders, analysts, and IT teams to understand application requirements and provide tailored support solutions.
  • Perform software installations, upgrades, and patches, following change management processes and ensuring system stability.
  • Document support activities, resolutions, and system configurations to maintain accurate records and facilitate knowledge sharing.
  • Contribute to the development and implementation of support processes, procedures, and best practices to enhance operational efficiency.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Proven experience in application support within the financial services industry, preferably in a hedge fund or investment bank.
  • Strong knowledge of financial applications, trading systems, and market data platforms.
  • Proficiency in troubleshooting application issues, analyzing logs, and diagnosing root causes.
  • Knowledge of Python is beneficial.
  • Excellent communication skills and the ability to collaborate effectively with diverse teams and stakeholders.
  • Ability to work well under pressure in a fast-paced environment and prioritize tasks effectively.

What We Offer:

  • A competitive salary of $120,000 per annum.
  • An excellent benefits package including comprehensive medical coverage.
  • A stable environment coupled with growth opportunities.


  • Hong Kong, Central and Western District, Hong Kong SAR China NLS Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at NLS. In this role, you will provide critical technical support and maintenance services for our trading applications, ensuring seamless operation and high-quality support to our traders and analysts.About the RoleProvide first- and second-line technical support for...


  • Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Job OverviewClassy Wheeler Limited is seeking a highly skilled Senior Avaloq Application Support Specialist to join our team. As a key member of our technical support department, you will be responsible for delivering exceptional application support services to our clients.About the RoleThis is a full-time position that requires a strong understanding of...


  • Hong Kong, Central and Western District, Hong Kong SAR China Crypto Full time

    We are seeking a highly skilled Blockchain Security Application Support Specialist to join our team at Crypto. As a key member of our engineering team, you will be responsible for ensuring the smooth operation of our blockchain applications in production environments.Responsibilities:Evaluate and implement strategies to prevent application downtime and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Exchanges and Clearing Limited Full time

    Job SummaryTo provide level 2 technical support for the LME’s applications, ensuring the successful delivery of application solutions. Key responsibilities include troubleshooting issues, prioritizing and progressing resolution of faults or queries, and suggesting methods to build and implement measurable improvements to the services. Additionally, the...


  • Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Job OverviewWe are seeking a skilled Application Support Analyst to join our team at Classy Wheeler Limited.Job ResponsibilitiesRoutine tasks include user setup and health checks on application status, ensuring seamless operation.Provide first-level support to handle daily enquiries and issues with applications from users, leveraging excellent communication...


  • Hong Kong, Central and Western District, Hong Kong SAR China Citi Full time

    About the RoleAs a Senior Technical Support Specialist for Citi Applications, you will play a key role in ensuring the smooth operation of our financial systems. With 3-4 years of experience in Application Support, you will be responsible for installing, configuring, and supporting business applications, as well as maintaining technical support...


  • Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Classy Wheeler Limited offers a competitive $80,000 - $100,000 per year salary for an Application Support role. About the RoleServe as the primary point of contact for customers utilizing our Production Management System, ensuring seamless integration and efficient use.Deliver on-site training, demonstrations, and support to clients, occasionally requiring...


  • Hong Kong, Central and Western District, Hong Kong SAR China Global Executive Consultants Ltd. Full time

    Job Description:We are seeking a highly skilled IT Application Specialist to join our team at Global Executive Consultants Ltd.About the Role:Maintain and implement IT applications within our organization.Conduct requirement analysis and system design for applications.Coordinate with stakeholders and monitor outsourced vendors' performance.Perform other...


  • Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Job OverviewWe are seeking an experienced Application Maintenance Specialist to join our team at Classy Wheeler Limited. As a key member of our application support team, you will be responsible for ensuring the smooth operation of our applications and providing top-notch support to our users.Key Responsibilities:Maintain and troubleshoot applications using...


  • Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    About UsAt Classy Wheeler Limited, we strive to provide exceptional support services for our application cluster/portfolio. Our team is dedicated to delivering end-to-end services that meet the highest standards of quality and efficiency.


  • Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Classy Wheeler Limited seeks a highly skilled Technical Application Specialist to join our team. About the Role: We are looking for an experienced professional with a strong background in Java web application development to fill this critical position.Responsibilities: Design, develop, and maintain web application systems that meet the needs of our...


  • Hong Kong, Central and Western District, Hong Kong SAR China NLS Full time

    **Job Summary**NLS is a leading financial institution seeking a dedicated Application Support Analyst to provide technical support and ensure the smooth operation of their critical trading applications.As a Front Office Support Engineer, you will play a vital role in supporting and maintaining the performance of key applications used in their hedge fund...


  • Hong Kong, Central and Western District, Hong Kong SAR China Global Executive Consultants Ltd. Full time

    Global Executive Consultants Ltd. is seeking a highly skilled and experienced individual to fill the role of Senior IT Application Specialist.About the JobThis position is responsible for designing, analyzing, and programming application systems, as well as maintaining and documenting them. The successful candidate will also provide end-user technical and...

  • IT Support Specialist

    1 month ago


    Hong Kong, Central and Western District, Hong Kong SAR China Gravitas Recruitment Group Full time

    Gravitas Recruitment Group is seeking an experienced IT Support Specialist to join their team.This role will be responsible for providing technical support and resolving cases received from tickets, emails, and walk-ins.The successful candidate will have strong problem-solving and analytical skills, with the ability to work independently and as part of a...

  • IT Support Specialist

    2 months ago


    Hong Kong, Central and Western District, Hong Kong SAR China BEA Union Investment Management Limited Full time

    Job SummaryBEA Union Investment Management Limited is seeking a skilled IT Support Specialist to join our team. In this role, you will provide first-level support for our IT applications, market data products, and IT systems.Daily TasksConfigure and update Bloomberg AIM systems, including Commission tables and Compliance rules.Support the generation of Fund...


  • Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Job SummaryWe are seeking a highly skilled Lead Business Application Specialist to join our team at Classy Wheeler Limited. In this role, you will be responsible for implementing Oracle E-Business Suite R12, specifically the Finance Modules.Key ResponsibilitiesImplement and coordinate Oracle E-Business Suite R12 (Finance Modules) ensuring seamless...


  • Hong Kong, Central and Western District, Hong Kong SAR China Computer And Technologies Holdings Limited Full time

    Job Title: Senior Technical Support SpecialistAbout the Job:Solutions Support Specialist Role OverviewIn this dynamic and challenging role, you will provide expert technical support to our clients, ensuring seamless execution of business application software products. As a Solutions Support Specialist, your primary focus will be on troubleshooting, system...


  • Hong Kong, Central and Western District, Hong Kong SAR China Global Executive Consultants Ltd. Full time

    Job DescriptionWe are seeking a highly skilled IT Infrastructure Support Specialist to join our team at Global Executive Consultants Ltd.About the RoleThe successful candidate will be responsible for providing day-to-day technical support on our infrastructure and application systems. This includes performing routine maintenance, troubleshooting issues, and...

  • IT Support Specialist

    2 months ago


    Hong Kong, Central and Western District, Hong Kong SAR China Moody's Full time

    About the RoleWe are seeking a highly skilled IT Support Specialist to join our team at Moody's in Hong Kong. As a key member of our Technology Services Group (TSG), you will be responsible for providing exceptional technical support to our internal customers, ensuring that all reported problems are resolved within specified service level agreements.Key...

  • IT Support Specialist

    3 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Job OverviewA fantastic opportunity has arisen for an IT Support Specialist to join our dynamic team at Classy Wheeler Limited. This role will see you providing exceptional support services to our valued clients, ensuring their technology needs are met with expertise and efficiency.SalaryThe salary for this position is approximately $45,000 - $60,000 per...