IT Support Specialist
4 days ago
Classy Wheeler Limited is a French-based international buying office seeking an IT Support Specialist to join our team.
About UsWe are a dynamic company that values innovation and customer satisfaction. Our team is committed to providing exceptional service and support to our clients.
Job DescriptionThe IT Support Specialist will be responsible for providing Tier 1 support for desktops, laptops, Windows servers, printers, LAN/WAN networking, and other related technologies. Key responsibilities include:
- Technical Support: Provide technical assistance to employees and external clients via phone, email, or in-person visits.
- Troubleshooting: Identify and resolve technical issues with desktops, laptops, printers, and other equipment.
- Network Administration: Configure, install, and maintain LAN/WAN networks, including setting up and troubleshooting connectivity issues.
- Documentation: Create and update documentation as changes are made to ensure knowledge sharing and consistency.
To be successful in this role, you must have:
- Bachelor's Degree: In Computer Science or equivalent experience.
- Technical Expertise: Proven experience with supporting sourcing organizations, IT Help Desk, desktop and laptop environments, server and network security, AD, TCP/IP, DNS, DHCP services, Hyper-V, SQL Server, Terminal Server, and Backup Exec.
- Soft Skills: Excellent communication skills, strong customer service orientation, vendor management experience, project management experience, and ability to work effectively in a cross-functional Global team.
We offer a competitive salary and benefits package, including:
- Estimated Salary: $60,000 - $80,000 per annum, depending on experience.
- Health Insurance: Comprehensive medical, dental, and vision coverage.
- Retirement Plan: Employer-matched 401(k) plan.
- Professional Development: Opportunities for training, education, and career advancement.
This position requires occasional travel to provide support extension to other offices. If you are a motivated and detail-oriented individual who enjoys working in a fast-paced environment, please submit your application.
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