FICC Support Specialist

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Recruit Logic Full time

About Us

At Recruit Logic, we are a dynamic and innovative company that offers exciting career opportunities for professionals looking to grow and develop their skills.

Job Title: FICC Support Specialist

Location: Undisclosed (Will be provided upon selection)

Salary: $120,000 - $180,000 per annum

Job Description:

We are seeking an experienced FICC support specialist to join our team. As a key member of our operations team, you will provide technical support for our clients and ensure the smooth operation of our systems.

Your Key Responsibilities:

  • Technical Support: Provide expert-level technical support for our clients, including troubleshooting, maintenance, and upgrade of our systems.
  • Documentation: Maintain accurate and up-to-date documentation of our operational procedures and technical setup.
  • Change Management: Manage change requests from development and infrastructure teams, ensuring minimal disruption to our services.
  • Incident Resolution: Lead incident escalation and resolution efforts, working closely with our development and infrastructure teams.
  • Monitoring and Automation: Set up system monitoring protocols and respond to monitoring notifications, implementing tactical automation measures to improve efficiency.
  • Business Continuity Planning: Participate in Business Continuity Planning (BCP) exercises and contribute to IT security and audit evaluations.
  • Project Leadership: Lead projects concerning new system and server deployment, ensuring timely completion and minimal disruption to our services.

Requirements:

  • Education: Bachelor's degree or above in IT, Computer Science, or related fields.
  • Experience: 5-8+ years of experience in relevant application support or development.
  • Technical Skills: Proficiency in Java, good knowledge of SQL, Linux server commands, and shell scripts.
  • Soft Skills: Proven problem-solving and analytical skills, good communication skills in English and Chinese (Mandarin and Cantonese), strong attention to details.


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