Financial Stability and Support Specialist

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Bloomberg Full time

At Bloomberg, we're committed to delivering critical information in a world where information matters. As a Financial Stability and Support Specialist, you'll play a vital role in maintaining technological stability and mitigating financial risk for our clients across their Bloomberg solutions and workflows.

About the Role

This is an exciting opportunity to join our Enterprise Technology Services group as a Financial Stability and Support Specialist. You will be strategically focused on the overall customer experience as well as developing a strong relationship with our clients, from handling production support issues through to proactive engagements.

You'll be part of a global team of financial technology support specialists, working closely with our engineers, solutions architects, and product development teams to uncover opportunities, manage production releases, and position enhancements. Your goal will be to analyze and troubleshoot issues for our global clients' production environments, examining root causes and offering timely solutions.

Key Responsibilities
  • Analyze and troubleshoot issues for our global clients' production environments, examining root causes and offering timely solutions.
  • Prevent production incidents and outages by partnering with Engineering and Product teams to design and implement future system and product changes.
  • Partner with Account Management in our electronic trading and regulatory businesses to provide proactive engagements with our client base.
  • Ensure a smooth life-cycle experience when clients move from project implementation to production support.
What We're Looking For

We're seeking a highly skilled and experienced Financial Stability and Support Specialist who possesses excellent problem-solving skills and can thrive in a fast-paced environment. You should have a minimum of 3 years of working experience in a client-facing role, supporting financial markets trading/connectivity solutions.

In addition to your technical expertise, you should possess fluency in Mandarin and English for seamless communication with stakeholders. You'll need to be able to multitask, manage time effectively, and prioritize tasks in a dynamic setting.

If you're passionate about delivering exceptional service and empowered by a collaborative spirit, we'd love to hear from you.

The estimated salary for this role is approximately $120,000 - $180,000 per annum, depending on your level of experience and qualifications.



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