Financial Operations Specialist
3 weeks ago
Euroclear is seeking a highly skilled Financial Operations Specialist to join our team in Hong Kong. In this role, you will be responsible for performing assigned tasks related to the full lifecycle of funds subscriptions, redemptions, and transfers to ensure accurate and timely order placement and settlement for our clients.
As a key member of our FundSettle Operations Asset Servicing Team, you will interact with various transfer agents and Euroclear teams in Belgium, Poland, and Hong Kong. You will also work closely with other departments/divisions such as Commercial, Funds Product Management, and Funds Agent Network Management.
Main Objectives- Delivering service: Ensure all assigned tasks are performed timely, completely, and accurately in accordance with defined procedures.
- Escalate operational issues and delays to team leader.
- Ensure stability of service level and gradually improve it.
- Contribute to meet client survey, client loyalty, and KPI targets (special focus on turnaround time of queries and quality of feedback).
- Participate in standardization by adhering to SOPs (in line with skills matrix).
- Apply PSS methodology consistently, focusing on the 'check' of the PDCA lifecycle.
- Focusing on query avoidance by driving internal service level improvements.
- Challenge waste.
- Apply and practice risk and security awareness at all times.
- Adhere to risk management policies and procedures.
In return for your expertise, we offer an attractive salary between $55,000 and 80,000 HKD per annum, depending on experience. This package includes a comprehensive benefits program, including health insurance, retirement savings plan, and opportunities for career growth and professional development within Euroclear Bank.
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Financial Operations Specialist
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