Fulfillment Operations Specialist

4 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Financial Group Full time

About Dah Sing Financial Group

The Dah Sing Financial Group is a leading financial services provider in Hong Kong, Macau, and Mainland China. Our mission is to deliver exceptional customer experiences through our network of over 70 branches.

We value caring, teamwork, and progressiveness. We believe in fostering an environment where our employees can grow and thrive. Our goal is to create a culture that goes beyond just a job, where you can be your true self.

Job Purpose:

We are seeking a skilled Fulfillment Operations Specialist to provide comprehensive support to our Telemarketing Team and Direct Sales Team. The successful candidate will be responsible for delivering high-quality customer service, handling loan confirmations and disbursements accurately, conducting customer surveys, performing operational duties, and complying with internal guidelines and regulatory requirements.

Main Responsibilities:

Deliver exceptional customer service Handle loan confirmations and disbursements accurately Conduct customer surveys for sales service monitoring Perform operational duties Comply with internal guidelines and regulatory requirements Assist the Assistant Manager in overseeing team performance

Incumbent Requirements:

To be successful in this role, you should have a secondary education and at least 2 years of relevant experience preferably in unsecured loan business. You should also possess good knowledge of loan products, excellent communication skills, and a good command of written and spoken English and Chinese.

Candidates with less experience may be considered for the position of (Senior) Assistant, Fulfillment & Operation Support.

Estimated Salary Range: HKD 40,000 - HKD 60,000 per annum, depending on experience.



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