Banknotes Operations Specialist

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China CIMB Bank Berhad Full time

CIMB Bank Berhad is currently seeking a highly skilled professional to join our team as a Banknotes Operations Specialist in Wholesale Banking.

Job Overview

This role involves working closely with clients to ensure seamless banknotes trade settlement, from order placement to fulfillment. The successful candidate will be responsible for maintaining accurate and efficient stock inventory, processing customer inquiries, and collaborating with business partners to resolve operational issues.

Key Responsibilities:
  • Trade Settlement: Settle all banknotes trades captured in the system promptly, accurately, and efficiently in accordance with approved policies and procedures.
  • Client Order Fulfillment: Perform activities in client order placement and fulfillment, ensuring all banknotes stock entrusted are properly and completely accountable at all times.
  • Customer Service: Attend to customers and other stakeholders' enquiries promptly and diligently in matters related to banknotes trade settlement.
  • Stock Management: Properly process, sort, pack, and document all banknotes stock in preparation for further handling.
  • Operational Support: Coordinate with business partners to provide solutions to operational issues and problems.
  • Process Improvement: Conduct end-to-end process reviews and follow the bank's standard operating procedures.
Requirements:
  • Education: Post-secondary educated or above.
  • Experience: Minimum 2 years of counter service, customer service experience, or operations in supply chain management.
  • Skills and Qualifications: Knowledge and experience in cash processing is an added advantage; detail-oriented with strong customer service sense and communication skills; proficient in MS Office applications; good command of spoken and written English and Chinese (Putonghua is a plus).
  • Teamwork: Team player, able to prioritize and be flexible.
Compensation and Benefits:

The estimated salary range for this position is between HKD 40,000 to HKD 60,000 per month, depending on qualifications and experience. CIMB Bank Berhad offers a comprehensive benefits package, including medical insurance, retirement plan, and opportunities for career growth and development.

About CIMB Bank Berhad:

CIMB Bank Berhad is a leading financial institution in Malaysia, providing a wide range of banking services to individuals, businesses, and corporations. Our commitment to excellence and customer satisfaction has earned us numerous awards and recognition in the industry.



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