Highly Skilled Desktop Infrastructure Specialist Wanted for Global Hedge Fund

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China NLS Full time

Estimated salary: $80,000 - $110,000 per annum.

About NLS

NLS is a global hedge fund seeking a highly skilled Desktop Support Engineer to join their team in Hong Kong. This role offers above market compensation and benefits, prime office location, and opportunities for career growth with a brand name that will open doors in the near future.

Job Description
  • Provide timely and effective support for end-users across all offices, including remote and executive leadership teams, in a fast-paced environment.

The ideal candidate will have:

  • A minimum of 5 years of desktop support experience in a similar setting, preferably in the financial services industry.
  • Exceptional customer service skills with strong written and oral communication abilities.
  • A passion for technology, self-development, and problem-solving, with a high attention to detail and quick adaptability to various user and system environments.
  • The ability to work independently, multitask effectively, and follow through on tasks.

Responsibilities include:

  • Providing technical support for Office 365 applications, Windows 10 operating system, Microsoft Active Directory, and Citrix Cloud/Microsoft Azure VDA/VDI platform.
  • Managing HP Workstation, HP Thin Client, and Lenovo laptop devices.
  • Administering Cisco VoIP phones, Cisco Unified CM, and Cisco Unity Connection.
  • Supporting mobile devices (iOS, Android) managed through MDM platform (MobileIron).
  • Assisting with video conferencing systems (Zoom, Neat, Poly) and Market Data Applications such as Bloomberg Anywhere/Terminal.
  • Conducting basic network troubleshooting, including DNS, DHCP, Network slowdowns, remote VPN/VDI connectivity issues, etc.
  • Ensuring timely logging and monitoring of service tickets for swift issue resolution and documentation using JIRA Service Desk.
  • Assisting with office moves and build-outs.
  • Managing device inventory and asset tracking.
  • Supporting employee onboarding and offboarding processes.
Requirements

To be considered for this position, applicants must meet the following requirements:

  • Strong understanding of desktop support standards, hardware, and software best practices.
  • Experience in supporting mobile devices and troubleshooting remote VPN/VDI connections.
  • Knowledge of PowerShell, scripting, automation, and packaging (Microsoft System Center Configuration Manager) is an advantage.
Benefits

This role offers:

  • Above market compensation package.
  • Prime office location.
  • Career growth opportunities with a reputable brand name.


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