IT Support Specialist

2 months ago


Hong Kong, Central and Western District, Hong Kong SAR China Sopra Steria I2S Full time

Company Overview

Sopra Steria I2S is a leading European tech company specializing in consulting, digital services, and software solutions. With 60,000 employees worldwide, we are committed to delivering high-quality services to our clients.

Job Description

We are seeking an experienced Desktop Support Engineer to join our team in Hong Kong. As a key member of our infrastructure and cybersecurity services team, you will be responsible for providing technical support and resolving incidents related to desktops, laptops, and mobile devices.

Responsibilities:

  • Provide daily technical support to end-users based in the Hong Kong office.
  • Resolve cases received from tickets, emails, and walk-ins in a timely manner.
  • Create and update cases via our ticketing system.
  • Handle desktops, laptops, and mobile phones, including hardware configuration, software installation, and BIOS upgrades.
  • Maintain system documentation and hardware/software inventory.
  • Provide additional IT-related support as required.
  • Participate in projects and perform other ad-hoc duties as needed.

Requirements:

  • Able to work flexible hours: Monday to Friday, 8:30am to 5:30pm or 9:00am to 6:00pm or 9:30am to 6:30pm.
  • Minimum 3+ years of experience in IT helpdesk or desktop support position.
  • Self-motivated, strong problem-solving and analytical skills.
  • Able to work with minimal supervision.
  • Familiarity with Active Directory, ADSI, Computer/Configuration Management, DFS Management, DHCP, DNS, Event Viewer, ODBC Data Sources, Print Management, Registry Editor, Remote Desktop, System Configuration, Task Scheduler, Control Panel, SCCM, Command Prompt, PowerShell, etc.
  • Basic knowledge and troubleshooting related to Networking: TCP/IP, VPN, Switches, Cable Patching.
  • Knowledge in writing scripts (in any programming language) or macros is an advantage but not required.
  • Able to support and troubleshoot Windows 10/11 requests/problems.
  • Familiarity with Microsoft products such as OneDrive, Outlook, Excel, Word, PowerPoint, OneNote, Teams, Skype for Business, Visio, Access, Microsoft Endpoint Manager – Microsoft Azure, Microsoft Intune.
  • Experience in handling/managing Hardware Support and Maintenance such as laptop, desktop, docking stations, and other computer peripherals.
  • Able to support and troubleshoot any hardware requests/incidents.

Estimated Salary: $45,000 - $65,000 per annum, depending on experience.



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