IT Support Specialist

3 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Sopra Steria I2S Full time
Job Description

We are seeking a highly motivated and experienced Desktop Support Engineer to join our team at Sopra Steria I2S APAC. As a Desktop Support Engineer, you will be responsible for providing technical support and assistance to end-users in Hong Kong office.

About the Job:

  • Provide daily technical support and handle requests from end-users based in Hong Kong office.
  • Resolve cases received from tickets, emails and walk-ins.
  • Create and update cases via ticketing system.
  • Handling of desktops, laptops and mobile phones.
  • Maintain system documentation, hardware & software inventory.
  • Provide other IT-related support as required.
  • Participate in projects.
  • Perform other ad-hoc duties.

About You:

  • Able to work in shift hours: Monday to Friday, 8:30am to 5:30pm / 9:00am to 6:00pm / 9:30am to 6:30pm.
  • Minimum 3+ years with hands-on experience in IT helpdesk or desktop support position.
  • Self-motivated, strong problem-solving and analytical skills.
  • Able to work with minimal supervisions.
  • Knowledge on Active Directory, ADSI, Computer/Configuration Management, DFS Management, DHCP, DNS, Event Viewer, ODBC Data Sources, Print Management, Registry Editor, Remote Desktop, System Configuration, Task Scheduler, Control Panel, SCCM, Command Prompt, PowerShell, etc....
  • Has basic knowledge and troubleshooting related to Networking: TCP/IP, VPN, Switches, Cable Patching.
  • Has knowledge in writing scripts (in any programming languages) or macros will be an advantage, but not required.
  • Knows how to support and troubleshoot Windows 10/11 requests/problems.
  • Knows how to use or have a knowledge about Microsoft products such as, OneDrive, Outlook, Excel, Word, PowerPoint, OneNote, Teams, Skype for Business, Visio, Access, Microsoft Endpoint Manager – Microsoft Azure, Microsoft Intune.
  • Knows how to support and troubleshoot any Microsoft Office request/issues.
  • Experience in handling/managing Hardware Support and Maintenance such as:
    Laptop, desktop, docking stations and other computer peripherals):
    o Maintenance: hardware configuration, software/application installation, BIOS & Device Driver upgrades
    o Knows how to support and troubleshoot any hardware requests/incidents

About the Company:

Sopra Steria is a leading European tech company that specializes in Consulting, Digital Service, and Software. We have a global presence with 60,000 employees worldwide and are headquartered in Singapore.

Salary Estimate:

$70,000 - $90,000 per annum based on experience and qualifications.

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