Banking Professional

19 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time
Job Summary

As a Deputy/Assistant Personal Banking Manager at Bank Of China (Hong Kong) Limited, you will be responsible for delivering exceptional customer service through various media channels. This includes telephone, email, video-call, online text, and fax interactions. You will also have the opportunity to cross-sell appropriate products and services, while identifying existing and prospective customers' financial needs.

Main Responsibilities

* Deliver quality customer services through various media

Key Requirements

To succeed in this role, you will need:

* A degree or above, with a preference for qualifications in HKSI

* At least 2 years of relevant working experience in retail banking or a financial institution, with customer services experience being a definite advantage

* Strong sales and services orientation, independent, self-motivated, customer-centric, and able to work under pressure

* Excellent interpersonal and communications skills, with a good command of English and Chinese in both verbal and written forms, including Putonghua

* Proficient in PC applications, such as MS Office and Chinese inputs

* Ability to work on-shift duty as needed

Professional Development Opportunities

Applicants with less experience will be considered for the role of Personal Banking Executive, while those with more experience will be considered for the role of Personal Banking Manager.

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