Dynamic Banking Professional for Insurance Operations
1 day ago
As a key member of our team at Bank Of China (Hong Kong) Limited, the Deputy/Assistant Personal Banking Manager - Contact Centre, WMS - Insurance will be responsible for handling customer enquiries and resolving issues related to insurance policy operations. This role involves liaising with internal departments to address customer complaints and providing tailored solutions to meet their financial needs.
Key Responsibilities:
• Respond to customer inquiries regarding all aspects of insurance policy operations, including underwriting, policy administration, and claims processing.
• Collaborate with internal teams to resolve customer complaints and provide suitable solutions.
• Identify opportunities to cross-sell relevant products and services that meet customers' financial needs, driving business growth.
• Foster strong relationships with customers through effective communication and issue resolution.
• Assist in implementing unit development guidelines and policies, contributing to the achievement of business targets.
Requirements:
• A degree or higher is preferred; possessing qualifications in IIQE is advantageous.
• At least 2 years of experience in banking or financial institutions, with a focus on customer service, is required.
• Independent, self-motivated, and customer-centric individuals with excellent interpersonal and communication skills are ideal candidates.
• Proficiency in PC applications, such as MS Office and Chinese inputs, is necessary.
• May require on-shift duty as needed.
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