Dynamic Retail Leadership Role
16 hours ago
About Dah Sing Group
Transforming Financial Services in Hong Kong
The Dah Sing Group is a pioneering financial services group in Hong Kong, offering a comprehensive range of banking, insurance, and financial services through its extensive network of over 70 branches across Hong Kong, Macau, and Mainland China.
We are built on the values of care, teamwork, and progressiveness. We believe that every individual has unique talents, yet shares a capacity for growth. Our goal is to foster a culture that encourages personal pride in achieving exceptional results, while providing an environment where team members can thrive as their authentic selves.
Reporting to the Branch Manager and Retail Operations & Control Department, you will play a pivotal role in ensuring the branch operates in accordance with established rules and procedures, delivering exceptional customer service.
Key Responsibilities:
- Supervise counter services at a retail branch
- Ensure adherence to standard operating procedures
- Responsible for branch security and premises well-being
- Provide guidance and training to branch staff on operational issues, handle exceptions, and make adjustments
- Assist in scheduling working hours and participate in performance management/counseling for branch operations staff
- Perform cross-selling of bank products to customers
To excel in this challenging role, you should possess the following qualifications and attributes:
- Degree holder with a minimum of 5 years' experience or secondary education with a minimum of 8 years' relevant experience, including at least 2 years in a supervisory position
- Thorough knowledge of retail branch operations and security control
- Strong interpersonal and communication skills
- Ability to work independently and under pressure
- Good command of both written and spoken English and Chinese
Candidates with less experience may be considered for the Assistant Customer Services Manager role.
Please note that only shortlisted candidates will be contacted.
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